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Videos won't play on mobile app. All did before. All same file extensions. Will all play on Dropbox.

Videos won't play on mobile app. All did before. All same file extensions. Will all play on Dropbox.

RickCaravaggio
New member | Level 2
 
5 Replies 5

Re: Videos won't play on mobile app. All did before. All same file extensions. Will all play on Drop

Mark
Super User II
Have you recently updated anything on your phone? OS etc?

 


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Re: Videos won't play on mobile app. All did before. All same file extensions. Will all play on Drop

RickCaravaggio
New member | Level 2
Yes Mark. IOS updated on my iPhone 6 Plus. Just weird that the mobile app will play some of my videos but not 75% of them now. All played before. All will play on Dropbox.com. Thanks for your help.

Re: Videos won't play on mobile app. All did before. All same file extensions. Will all play on Drop

Rich
Super User II
The Dropbox app uses the players that are built-in to the OS, so it was likely a change in the video player in the iOS update that caused this.

Re: Videos won't play on mobile app. All did before. All same file extensions. Will all play on Drop

torincm
New member | Level 2
Mini pictures and videos greyed out and will not play on any device.

Re: Videos won't play on mobile app. All did before. All same file extensions. Will all play on Drop

AprilBrown
New member | Level 2
I'm having this same issue. Do you have any recommendations for how to solve? I can not view most of 375 videos of the 400 I have saved to dropbox since 2014.
Who's talking

Top contributors to this post

  • User avatar
    AprilBrown New member | Level 2
  • User avatar
    torincm New member | Level 2
  • User avatar
    Rich Super User II
  • User avatar
    RickCaravaggio New member | Level 2
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
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