View sync issues layout issue on macOS Big Sur

[dsc1]

The close button is not aligned in the title bar on Big Sur (not a problem on Mojave).

macOS 11.2.1 (20D74)

Dropbox v.116.4.368

[Jay]

Hi @dsc1, thanks for posting today!

We appreciate the feedback about the Dropbox desktop application.

Have you tried reinstalling the app using this link, without uninstalling it first, to see if this helps?

Keep me updated with any progress!

[dsc1]

The first time the View sync issues window is opened it appears to be fixed but the issue returns after opening it again.

[Jay]

Have you rebooted your machine since doing the reinstallation of the app?

[dsc1]

Yes.

[Daphne]

Just to make sure we're on the same page, are the buttons still working, just appearing misaligned @dsc1?

Have you recently rebooted your device? If not, please do so as this will refresh the app elements as well as the OS.

Also, out of curiosity, do you notice this with any other windows from the app, or any other apps on your device?

[dsc1]

The close button responds to clicks when the mouse is over the button, the hover state changes when the mouse is over the title bar.

I already confirmed the device has been rebooted. Only Dropbox is affected.

Can't this bug just be triaged?

 

[Walter]

Hey there @dsc1; I'm sorry to jump in here, but could you perform a clean, advanced reinstall and let us know if this persists?

In case it does, please let us know if it would be OK with you to reach out via email for further investigation.

Thanks a bunch!

[dsc1]

I did a fresh install of Dropbox on a 2020 MacBook Air also running macOS Big Sur 11.2.1 (20D74) and the problem is reproducible.

As a reproducible issue, I kindly ask you to stop suggesting restarts and reinstallations and just forward this issue to engineering?

[Walter]

Thanks for your input on this @dsc1; I appreciate it. 

As this seems to persist for you, I've reached out via email to investigate further.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.