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WTH happened to real support?

WTH happened to real support?

ITAAsusan
Explorer | Level 3

OMG. I'm ready to scream...back in the day, DropBox was much better. I realize things change. Clearly, not always for the better.

Sorry. Just so frustrated.

 

I bought a BUSINESS plan. But never got the email from DBx so I could set up the account. And since I can't get into the account, I can't get to the Admin console to get access to their support phone number. The stupid chat bot doesn't understand my problem. I think it is possible (cuz I don't know what else it would be) that I accidentally typed the email incorrectly and that's why they haven't sent me anything. Of course, they have charged my credit card. 🙂

 

The only other option is that DBx is confused because the email that I used to create the Biz account has also been used to share other files and folders from other people -- so it already has a login (as a free user, essentially). But you'd think they would've been able to figure that part out.

 

Anyone have any ideas how I can get around this idiocy and get my dang BropBox set up for my organization?

Thanks,

S

6 Replies 6

Re: WTH happened to real support?

KarenCarlton
Helpful | Level 5

Unfortunately I can't help you with any of that, but I agree that customer support has been nearly nonexistent. I put in a ticket for support over a month ago and I'm still waiting. I was told via Twitter that my ticket had been "expedited," which just means that now someone emails me every few days to say they are "working" on it. And also, how do you "expedite" something that has already taken more than a month? It's a complete scam.

Re: WTH happened to real support?

ITAAsusan
Explorer | Level 3

OMG, THAT's discouraging. A month!? **bleep**...well, here's hoping we both get help soon.

S

Re: WTH happened to real support?

Lori
Dropboxer
Hey folks, welcome to our Community and wishing you a happy Friday!

Susan, have you investigated this charge, using our look-up tool?  It'd help you identify the Dropbox account behind it @ITAAsusan

Also @KarenCarlton, can I ask for the ticket number reference, so I can take a closer look into this? 

Thank you both, enjoy your weekend!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: WTH happened to real support?

KarenCarlton
Helpful | Level 5

It hasn't done any good to have people look it up. Last week it was supposedly "expedited" which apparently just means I get an email every couple of days telling me they are still looking into it.

 

Ticket #: 12233591

Re: WTH happened to real support?

Jay
Dropboxer
Thanks for the ticket ID, @KarenCarlton, I can see it's already with the specialist team, so they are the best team to investigate the matter further.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: WTH happened to real support?

KarenCarlton
Helpful | Level 5

Thanks so much. That's not my question. MY QUESTION IS WHY HAS IT NOW TAKEN 5 WEEKS AND COUNTING TO GET AN ANSWER??????

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    KarenCarlton Helpful | Level 5
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