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Weird situation with desktop app uninstalling and startup

Weird situation with desktop app uninstalling and startup

MightyNora
Explorer | Level 3

I am in a need of a help, and I need someone to help me with this weird situation... and after a little bit of reading this community I found out that it is not so weird at all, but I didn't found out any good suggestions how to solve this...

 

I am just regualr user of DB (for last I dont know how many years). Today I noticed that DB is not starting when I start my desktop. Then when I tried to start it manually it didn't work. If I try to uninstall it stops halfway and says that there is an error and it couldn't uninstall. If I try to override and reinstall, it says it is not possible (error 2).

 

It doesn't start. Can't uninstall. Can't reinstall. Any suggestions? Thank you very much

 

MightyNora

7 Replies 7

Re: Weird situation

Lusil
Dropboxer
Hey @MightyNora, thanks for reaching out to us. 

From the sounds of it, you've had a look through this thread regarding the error 2 on Windows OS, is that right?

Also, could you let me know what error message pops up when you try to uninstall the desktop app?

If you could send me a screenshot of it, that would be super helpful. 

Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Weird situation

MightyNora
Explorer | Level 3

DB1.jpgDB2.jpg

Is this what you were asking for? I have downloaded the DB from the link that you have mentioned, but I still cant uninstall the previous version... So I am waiting for your suggestions...

 

Thank you in advance, MightyNora

Re: Weird situation

Lusil
Dropboxer
Could you try an advanced reinstall in case that does the trick to at least uninstall the desktop app?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Weird situation

MightyNora
Explorer | Level 3

I can't even uninstall it from my desktop at all. The screenshot that you se in my previous reply is what happens when I try to uninstall it - it just stops there and don't move at all... So, I can't get past that to go on and try the other steps in advanced uninstall procedure... I haven't still tried to install DB 77.3.127 waiting to see if you would recommend that. So if that is the only thing to do, I can try to install it... 

 

What do you think?

 

Thank you in advance

Re: Weird situation

Lusil
Dropboxer
You could definitely give the beta version of the desktop app a try!

In the meantime, you could also have a look at Jane's advice, in case this helps. 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Weird situation

MightyNora
Explorer | Level 3

Just to clarify - It doesn't really matter if I can't uninstall the previous version of DB from my computer, buit if I can install (or repair) by the instructions from the link you just sent (Jane's instructions), that is what I should try, right? If that doesn't help, am I alowed to submit ticket?

 

Best regards, Mighty

Re: Weird situation

Daphne
Dropboxer
If you can try and repair the app by reinstalling, that could indeed do the trick, so it's worth trying that first @MightyNora.

Should the steps outlined in Jane's post not resolve the issue for you, there are a few other things we can try such as using the offline installer.

For submitting a ticket, you can have a look at the Support options available depending on your plan from here.

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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