What does 'refresh to update' on my offline files mean? How can I do it?

[JuanHerrero]

I have a number of folders set as "Make available offline" on my iPad. Generally this works fine, but sometimes I get the yellow exclamation mark icon and "Refresh to update".  Can someone please tell me what "Refresh to update" means - there is no refresh button and no refresh option in the menu. What am I supposed to do??? 

[FakeReal]

I can’t believe they still haven’t fixed this.

[virusthecyrus]

@FakeReal, you can try going to Account --> Manage Offline Files --> on the top right hand coner, there is a refresh logo.

[Hepplethom]

Still doesn't work though, not for me anyway, just refreshes back to the exclaimation mark...

EDIT - a refresh, then a force close, then re-open the app seems to have cleared it for the time being

[CamEicher]

Hi folks, this is still not working for me, despite being on version 152.3.2 on an iPad Pro.  Any further updates?

[Lusil]

Hey there @CamEicher, sorry to hear that you're still having trouble with this. 

Just to ensure that we've covered most initial ground, could you please confirm for me that you've tried navigating to your Account tab and tapping on the Manage Offline Files option? Do you see the refresh icon on the top right corner of your screen?

Could you also clarify for me if you've tried connecting to a different WiFi connection, as well as enabling/disabling your cellular data option? 

Let me know what you find! 

[CamEicher]

Thanks for the response!  Yes, all of the above suggestions have been tried.

The only way to change the icon from yellow to green is to navigate to each folder individually.  

[Lusil]

Thanks for getting back to me, @CamEicher.

I've followed up with a ticket to the email address connected to your Community profile so that we can have a more in-depth look into this. 

When you have the chance, please check your inbox for my latest message and we'll take it from there. Cheers!

[frankzhan]

having exactly same issue here... likely reaching some size limit???

[CamEicher]

Not a size limit, a confirmed bug with the dropbox team.  Lusil the moderator here was helpful in getting me connected with the tech support team.  But the tech support team on dropbox is dismal.

Three times I asked if it's a bug just with the icons and the updates are really happening in the background, or if it's an actual syncing bug (since just clicking on the folder changes the icon to the green check mark so it's possible the files are synced in the background) - and they could refused to answer.  No info on the timeline or probability for a fix could be provided either.

Really awesome - especially after raising my annual price by 20%.  I'm not a fan and am in the process of moving critical files to google drive.

Hope you have better luck.

[frankzhan]

I am moving my big files to onedrive as I can sync those without any issue to my ios devices... I like the way dropbox is building new features but not the way dropbox handles stability...