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What does 'refresh to update' on my offline files mean? How can I do it?

What does 'refresh to update' on my offline files mean? How can I do it?

JuanHerrero
Helpful | Level 6
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I have a number of folders set as "Make available offline" on my iPad. Generally this works fine, but sometimes I get the yellow exclamation mark icon and "Refresh to update".  Can someone please tell me what "Refresh to update" means - there is no refresh button and no refresh option in the menu. What am I supposed to do??? 

61 Replies 61

dret
New member | Level 2
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also, amazingly bad support by the dropbox team.

TechnoAmeoba
New member | Level 2
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Making files available offline worked perfectly on my iPad Pro, but I had this issue with exactly the same folders/subfolders/files on my iPhone 7.

The download stalled after so many folders/files were completed, and would not refresh or re-start, for days.

22 files remaining.

Eventually I chose to 'Remove from Device', the whole containing folder, and immediately reselected to 'Make available offline'.

The remaining files then downloaded and my file collection is now complete and available offline.

I hope this might help.

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    TechnoAmeoba New member | Level 2
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