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When I try to open a file I get the message "no authority to access" when Im the owner and only user

New member | Level 2
New member | Level 2

This has never happened to me in the years I've been using dropbox. I'm the only user and the owner of all this and I don't know how or why this happened and I can't open anything.

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Re: When I try to open a file I get the message "no authority to access" when Im the owner

Dropboxer
Dropboxer
Hey Justin (@Justin123), just so as to determine the best course of action moving forward, would you mind letting me know how you’re viewing these files? Are you opening them using our Web Uploader/the desktop application or your mobile device? 
 
From there, what’s the exact wording you’re seeing Justin? Are you getting an access denied" error message by any chance? I’d appreciate a screenshot (omitting personal info), so as to narrow down the possible scenarios; please include it in your next message if possible. 
 
Thanks a lot for taking the time to clarify matters for me! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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