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When navigating on the "Files" location on my account, it seems that there's some latency. Why?

When navigating on the "Files" location on my account, it seems that there's some latency. Why?

womills
New member | Level 2

When I open the site and click on FILES - my files show up, and I click on the file I want to open.  After about 5 seconds the page shifts the the file ABOVE the one I clicked on is selected.  This is similar to the scam methods used by advertisers - of moving the button to close a page (after it is clicked) with a button that shows you have selected to OPEN instead of close.
once the page contents are viewable - they should Not Shift to then select something that was NOT selected.

1 Accepted Solution

Accepted Solutions

Re: When navigating on the "Files" location on my account, it seems that there's some late

Jane
Dropboxer
Hey there (womills), sorry to hear that this isn’t working for you as expected! 
 
I’m wondering if that persists across browsers or through an incognito window/in private browsing mode for you. If it’s not too much trouble for you, can you try repeating the steps without any extensions running & see if that amends the behavior? As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? If you’re still getting the same results after trying my suggestions, I’d appreciate it if you included a screenshot (omitting personal info) in your next reply here, so as to get a better idea of what’s happening.
 
Thanks in advance for taking a bit of your time to try my suggestions & I look forward to hearing back from you with the results you’re getting on your end. Have a wonderful weekend ahead until we talk again! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

1 Reply 1

Re: When navigating on the "Files" location on my account, it seems that there's some late

Jane
Dropboxer
Hey there (womills), sorry to hear that this isn’t working for you as expected! 
 
I’m wondering if that persists across browsers or through an incognito window/in private browsing mode for you. If it’s not too much trouble for you, can you try repeating the steps without any extensions running & see if that amends the behavior? As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? If you’re still getting the same results after trying my suggestions, I’d appreciate it if you included a screenshot (omitting personal info) in your next reply here, so as to get a better idea of what’s happening.
 
Thanks in advance for taking a bit of your time to try my suggestions & I look forward to hearing back from you with the results you’re getting on your end. Have a wonderful weekend ahead until we talk again! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

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