cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know all about tools for creatives that work seamlessly with Dropbox, like Adobe? Well, check it out right here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: White screen after PC sleeps then wakes up

White screen after PC sleeps then wakes up

Markatoxford
Explorer | Level 3

I open Dropbox and use it it Fine   I go away and wakeup PC and I get a white screen and to use task manager to stop Dropbox and then restart Dropbox.

Also since installing drop box it sometimes crashes and get blue screen saying we are sending info you may restart in a moment?

All seems to revolve around installing dropbox?

Win10 64bit

8 Replies 8

Re: White screen after PC sleeps then wakes up

Lori
Dropboxer
Hey @Markatoxford, I hope you're doing well! 

Can you locate the Dropbox icon (it would be on your task bar, next to your WiFi) and let me know what the status of the app is? 

Have you tried uninstalling the app as shown here, and then re-installing?

Any screenshots of the blue screen you mentioned are welcome, just make sure none of your personal info is shown there.

Let me know more, and we'll take it from there!

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: White screen after PC sleeps then wakes up

Markatoxford
Explorer | Level 3

Thanks for reply.

a number appears 119.4.1772

No I have not reinstalled it is that what you are suggesting I do? Will I have to reinvite for them to see files ? Thank you for your help

Mark

Re: White screen after PC sleeps then wakes up

Lori
Dropboxer

Hey @Markatoxford, yes, if you could re-install that would be great! 

As for the syncing, you wouldn't need to start from scratch, since the app would only re-index any changes. 

Let me know if the behavior is different after those steps.

Cheers!


Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: White screen after PC sleeps then wakes up

Markatoxford
Explorer | Level 3

Still odd.  If I do not close down Dropbox and go away when I wake up the PC it has a white screen. I have to go to task manager and close drop box and all is well? and then open Dropbox again.   If when I have finished using dropbox I close it and go away and then open PC all is ok? I did reinstall it. Is it anything to do with 64bit Win 10 as dropbox is 32bit?

Re: White screen after PC sleeps then wakes up

Lori
Dropboxer

Hey @Markatoxford, thank you for the details! 

Can I ask for a screenshot of the white screen you see on your end? 

Keep me posted!


Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: White screen after PC sleeps then wakes up

Markatoxford
Explorer | Level 3

the screen shot is just a blank white screen nothing more of less?  so take any white space and that's what the whole screen is like? BUT i will double check next time it happens.. Than you

Re: White screen after PC sleeps then wakes up

Markatoxford
Explorer | Level 3

Just comeback and it is just a blank white screen NOTHING else..  screen shot will just white..  same thing task manage and shut down drop box and all ok?

Re: White screen after PC sleeps then wakes up

Lori
Dropboxer

Hey @Markatoxford!

Can you try disabling your antivirus, firewall, security program, proxy or VPN, and see if the issue remains? 

Also, if you connect on a different WiFi, does the app behave the same way? 

Let me know what you find!


Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Need more support?