cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Why am I constantly getting prompts about Dropbox with links to the help center on my computer?

Helpful | Level 5

I don't use dropbox and I am constantly getting pop-up tabs from https://www.dropbox.com/help. I've muted this site and blocked you, but you're still somehow getting through. I fully intend to delete this account as soon as I get an answer. How do I end your spam stream?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Help Center Pop-up tab

Helpful | Level 5

Dealt with the bug I think. Recently did a factory restart of my computer and a program that offers 20gb of Dropbox space with the computer must have been producing these pages. I uninstalled and haven't seen these pages since. Appreciate the quick responses though. 

View solution in original post

11 Replies 11
Highlighted

Re: Help Center Pop-up tab

Super User II
Super User II
Can you share a screengrab of the popups?

I have to be honest and say I've never EVER seen anything like this before.

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Highlighted

Re: Help Center Pop-up tab

Dropboxer
Dropboxer
Hi there, we’re sorry to hear about this. What pop-ups are you referring to on the help center page? 
 
Are they chat windows, other search terms? Any screenshots of this would help for us to check it out on our end!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Help Center Pop-up tab

Helpful | Level 5

Dealt with the bug I think. Recently did a factory restart of my computer and a program that offers 20gb of Dropbox space with the computer must have been producing these pages. I uninstalled and haven't seen these pages since. Appreciate the quick responses though. 

View solution in original post

Highlighted

Re: Help Center Pop-up tab

Helpful | Level 5

The pop-up would produce two new tabs for just the help center home page: https://www.dropbox.com/help. Pretty weird, but I think it's dealt with. 

Highlighted

Re: Help Center Pop-up tab

Dropboxer
Dropboxer
Aah, you probably bought a recent Dell device! They do offer 20 GB quota if you sign in with the program already on the computer. 
 
 
Glad to hear you found out what was causing the pop-ups. Have a great weekend!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Why am I constantly getting prompts about Dropbox with links to the help center on my computer?

New member | Level 2
New member | Level 2
Hey, thank you so much. I was having the same problem after restarting my computer. I think it's some shady bull on dropbox's end but that's just my opinion. This helped.
Highlighted

Re: Help Center Pop-up tab

Explorer | Level 4

Hello there.  I have the same problem: when I access Microsoft Edge, two Drop Box Help Center tabs open up.  I do use dropbox, so I don't want to get rid of it on my computer.  But these tabs "popping-up" is super annoying.

 

[image removed]

Highlighted

Re: Help Center Pop-up tab

Dropboxer
Dropboxer
Hi there, it looks like you’ve got an app with the old Dropbox logo in your task bar.

Could you check if this is the installation for an older version of Dropbox? What happens when you click it?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Help Center Pop-up tab

Explorer | Level 4

Hi Jay.  Here is a screenshot of what I get when I click the Dropbox logo at the bottom of my screen  I have just ignored this as I already have an accont and usually access files I am sharing with others through links in our emails... Maybe this is the probelm?

 

[image removed]

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?