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Why are changes to the desktop app preferences not saving?

New member | Level 2
New member | Level 2

Currently I Using the lastest version of dropbox , but the perference menu doesn't respond to any change like upload rate , windows 7 is used.

 

3 Replies 3
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Re: dropbox perference menu

Dropboxer
Dropboxer

Hi there @mohamedmhamoud, thanks for reaching out to us here!

Just out of curiosity, when you change a settings within the preferences, do you click "Apply" before "OK"?

When you check again after changing a setting, does this reset immediately or does the setting stay until you restart your device?

Finally, can you let me know which version of the desktop app you're running? You can see this by hovering over the Dropbox icon in your system tray.

Let me know and we'll go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: dropbox perference menu

New member | Level 2
New member | Level 2

version 91.4.548 the perferences don't change the setting and the program stoppped 

Highlighted

Re: dropbox perference menu

Dropboxer
Dropboxer

Thanks for getting back to me @mohamedmhamoud!

If you haven't already, can you restart your device to refresh the desktop app, since the app was closed, and check the settings again?

If the changes you make in the settings are still not sticking, please try uninstalling the desktop app and then reinstalling from here.

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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