cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Back again with another edition of 'How we use Dropbox', so find out how Emma uses to-do lists to get it all done here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why are my Dropbox folders not showing in the iOS Files app on my iPhone?

Why are my Dropbox folders not showing in the iOS Files app on my iPhone?

9798
New member | Level 2

iphone 6
latest ios 

in dropbox ios app (and on Mac Desktop), both my DB accounts show up.

In mail, go to "attach file" and no DB accounts show up in Locations.

In ios Files,  no DB accounts show up in Locations.

This happened last time there was a major ios upgrade, and we had to stand around while DB blamed Apple.

(Please join this with the same issue feedback I just sent, that DB just acknowlkedged with a link that I can't open using these credentials - add feedback to THIS Q&A please, not the other way around)

1 Accepted Solution

Accepted Solutions

Re: Dropbox folders not appearing in iOS files/Mail ever since latest iOS upgrade

Jay
Dropboxer
Hi there, in the iOS Files app, could you try tapping the ‘Edit’ button on the top right and see if the Dropbox locations are there, but deselected.
 
If so, try enabling them, tap ‘Done’ and see if this works for you now.
 
Keep me posted with any updates.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

21 Replies 21

Re: Dropbox folders not appearing in iOS files/Mail ever since latest iOS upgrade

Jay
Dropboxer
Hi there, in the iOS Files app, could you try tapping the ‘Edit’ button on the top right and see if the Dropbox locations are there, but deselected.
 
If so, try enabling them, tap ‘Done’ and see if this works for you now.
 
Keep me posted with any updates.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Dropbox folders not appearing in iOS files/Mail ever since latest iOS upgrade

9798
New member | Level 2

"I don't know whether to slap you, kiss you, or salute you!"

- Bill Guarnere, Band of Brothers

*** thank you.

Also, FileNames are showing up now, but without suffixes  

Makes it hard to choose if user has multi types of a file normally only distinguished by .txt, .pdf, .doc

Re: Dropbox folders not appearing in iOS files/Mail ever since latest iOS upgrade

Jay
Dropboxer
Glad to have helped with that!
 
Thanks for the new info, this might be more related to how the integration with the iOS Files app works, since iCloud files appear the same way when viewing via their location in the app.
 
However, I’ll forward this feedback to our dev team for their awareness to see if this can be improved in future!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox folders not appearing in iOS files/Mail ever since latest iOS upgrade

9798
New member | Level 2

"this might be more related to how the integration with the iOS Files app works, since iCloud files appear the same way when viewing via their location in the app."

When you're right, your're right!

PS - I can't hit reply or upvote an answer on this page until AFTER I "Accept as Best Answer".

Re: Dropbox folders not appearing in iOS files/Mail ever since latest iOS upgrade

9798
New member | Level 2

Now the upvote button doesn't work at all.

Please ask DB forum page designers to test on Safari.

Thanks!

Re: Dropbox folders not appearing in iOS files/Mail ever since latest iOS upgrade

Jay
Dropboxer
Hmm… I just tested that out here on another thread and it seems to upvote fine. 
 
If you’d like to try, you can try using incognito/private browsing mode without any extensions running, or clearing your cache to see if this helps.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox folders not appearing in iOS files/Mail ever since latest iOS upgrade

sleekitwan
New member | Level 2

Thankyou Jay, this feature was blocking my use of NCH Wavepad to get audio available easily from iphone to other devices. See pics below - Their size seems a little indiscriminate...shows clearly what the controls look like once you hit the ‘files’ icon...

best

sleekitwan

3F11E07C-6F0C-4A4C-9B4C-9A1AD545C37B.jpeg

HIT the EDIT then you see this...

6858A817-438B-47BF-9A49-8D3622D3DF5F.jpeg

Re: Dropbox folders not appearing in iOS files/Mail ever since latest iOS upgrade

Mpm2019
Explorer | Level 3

Jay. My Dropbox shows only two pages of the pdf of Science magazine (I haber full subscription). I used to view all types of pdf s on my iPad, iPhone and my Mac. Now the files seem to be there at iPad but content does not come up when I click on the pdf. It keeps waiting. 

There are no problems with any connections or permissions. 

thanks. 

Re: Dropbox folders not appearing in iOS files/Mail ever since latest iOS upgrade

Jane
Dropboxer
Hey @Mpm2019, welcome to the Dropbox Community; you’ve reached Jane this time!
 
It sounds like the issue you’re experiencing is slightly different than the OP’s. In order to make sure I’m further advising correctly, can YOU clarify the following for me? 
 
  • Are you facing an issue previewing your .PDFs through the Files app or through the Dropbox mobile app?
  • Does your description apply to accessing your .PDFs when attaching to a third-party app? 
  • Could you include a screenshot (masking personal info) in your next message for me outlining me what this looks like on your end?
Once I have this info, I‘ll look into this further. Thanks again! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Poll
We love to learn from the educators who use Dropbox. Whether you teach kids, teens, adults or a combination of all three, we want to know what apps and integrations you use with Dropbox to help with teaching. Which of the ones below is your favorite, or most used tool?
Who's talking

Top contributors to this post

  • User avatar
    egsu18 Explorer | Level 4
  • User avatar
    Daphne Dropboxer
  • User avatar
    Fileslover New member | Level 2
  • User avatar
    Nguonchandy New member | Level 2
What do Dropbox user levels mean?
Need more support?