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Why are my Dropbox folders not showing in the iOS Files app on my iPhone?

Why are my Dropbox folders not showing in the iOS Files app on my iPhone?

9798
New member | Level 2
Go to solution

iphone 6
latest ios 

in dropbox ios app (and on Mac Desktop), both my DB accounts show up.

In mail, go to "attach file" and no DB accounts show up in Locations.

In ios Files,  no DB accounts show up in Locations.

This happened last time there was a major ios upgrade, and we had to stand around while DB blamed Apple.

(Please join this with the same issue feedback I just sent, that DB just acknowlkedged with a link that I can't open using these credentials - add feedback to THIS Q&A please, not the other way around)

21 Replies 21

Daphne
Dropbox Staff
Go to solution

Hey @Fileslover, I hope you're well today!

If you're not seeing the option to enable Dropbox within the Files app, can you send me a screenshot of the options you do see when you tap "Edit" when you're in the Files app "Locations" menu?

Also, which version of the Dropbox mobile app do you have installed?

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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egsu18
Explorer | Level 4
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Since a couple of weeks ago, my Dropbox files are not accessible from the Files app on my iPad pro. I have checked the settings, reinstalled the Dropbox app etc but with no success. Works fine in on my iPhone 11. 

I can see that others have had this problem and I really would like this to be solved. And please don'r say we should talk to Apple instead, because when you ask them they say it's Dropbox we should contact. as always you get stucked between developers.

Have a great day //Eva Gustafsson

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    egsu18 Explorer | Level 4
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    Daphne Dropbox Staff
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    Fileslover New member | Level 2
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