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Why can't I open Microsoft files on my mobile device?

Excel on iPad: Cannot Open Folder on Server.

ExcelIpadUser
New member | Level 2

Have been using Excel to edit files in Dropbox for years.  Today, when I try to open Dropbox from Excel, get message "Cannot Open Folder on Server. The folder may have been moved, renamed, or deleted."  The web interface shows the files OK.  Dropbox installed on my Windows 10 computer works fine also.

I have updated Excel on the iPad.

I have updated iOS on the iPad.

Tried on two different iPads with two different Dropbox accounts, same error.

Dropbox and Excel not communicating on iPhone

jredis
New member | Level 2

I cannot open my dropbox file in excel on my iphone.  I was able to open it yesterday morning but then by the evening I kept getting error messages.  I deleted and reinstalled both dropbox and excel apps and now I get the message "the folder may have been moved, renamed or deleted" that the file "is stored in an unsupported server location."  These are my notes for my private practice please HELP!

Re: Dropbox and Excel not communicating on iPhone

Nadcho87
New member | Level 2

I have the same problem on my iPad.

Yesterday, there was no problem and today there is...

And if I take a look in Safari, then it is written, that I opend it for example 5 minutes ago...

Re: Can't complete task - Office encountered a problem

DeeDeeB
New member | Level 2

Use Browse to go into Dropbox and open the file. You cannot add dropbox as a place at the moment on iOS devices and it is not appearing as normal when you go into Microsoft appns. So use Browse or “....more” to find dropbox. 

Unsupported error when opening excel

Cardenal
Explorer | Level 4

Unable to open any of my excel files on dropbox. I last worked on them yesterday afternoon without a problem but this morning I cannot open any of them due to 
“unsupported server” error. Please help!

Re: Unsupported error when opening excel

Mally1
Explorer | Level 4

I have the same problem. Since I updated to IOS 12.1.4 on 2-13-19, I can no longer open any Excel or Word files in order to edit them.  This is the same problem on my iPad and my iPhone.

Re: Can't complete task - Office encountered a problem

DRF-01
Explorer | Level 4

Yep, I deleted Dropbox from my connected services via Word for iPad, thinking I needed to reinstall it and now I get get it back. 

Re: Can't complete task - Office encountered a problem

Bolt_the_bird
Explorer | Level 3

I have the same issue as everyone else.  My ticket number is #8903885.

 

Re: I can't open Microsoft files on my mobile devices as I'm getting an error.

RajLassi
New member | Level 2

How about a status update?

 

Thanks,

Raj  

Re: Unsupported error when opening excel

Francois17
New member | Level 2

Same problem, looks like it concern devises on iOS

It's working on my Mac

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