Why can't I see my iPad under connected devices?

[Whizzo]

I have 3 computers linked to an account but when I view which computers are linked under the security tab only (the same) 2 are shown whichever machine I choose to check this on. The missing one (an iPad) I use frequently so I know it is linked. I can't find an explanation for this so advice would be appreciated

[Jay]

Hi @Whizzo, thanks for joining the Community!

Assuming it is connected to the same account, then it should appear on that page. Could you forward a screenshot showing the security page in order for us to look into this further?

Thanks!

[Elixir]

How about checking linked devices from iPad app? Go to Account tab > Manage Devices. You should see your iPad and other two devices there. Otherwise, make sure you are using same account in all of your three devices as Jay mentioned. 

[Whizzo]

It's the same account (I only have one).

I get the same result whichever of the 3 machines I access dropbox on; they only show, under security, the same 2 devices (a windows PC and a windows laptop). The ipad is not mentioned, although dropbox does work fine on the ipad. On the ipad under security it does say it is showing 2 out of 3 devices - which the windows pc and laptop don't say they just list 2 devices.

[Whizzo]

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Images from ipad shown above

[Jay · Accepted solution]

Thanks for the images, could you try uninstalling the iPad app, reboot the device, and re-install it from the app store to see if this registers it in the system? Thanks!

[Whizzo]

Many thanks, that has sorted the issue.

[Jay]

Glad to hear it, @Whizzo! Enjoy the rest of your week!