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Why do I get an error 2 when I try to install the stable and beta version of the desktop app?

Why do I get an error 2 when I try to install the stable and beta version of the desktop app?

Bob L.9
New member | Level 2

I am trying to install on a Windows 7 PC. I have tried the online and offline installers. Both 70.4.93 and 77.3.127

I either get the dreaded error 2 or it just keeps saying installing and then an error after 15 min or so.

I have ran spyware cleaners, and tried re-running, but still no luck.

1 Accepted Solution

Accepted Solutions

Re: Dropbox install

Lusil
Dropboxer

Thanks for your swift reply, @Bob L.9

Could you also have a look whether you have any third party apps that could be hindering the install of the desktop app, like a security program or an antivirus?

Additionally, could you please ensure that you have configured your firewall to work with Dropbox?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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View solution in original post

3 Replies 3

Re: Dropbox install

Lusil
Dropboxer

Hey there @Bob L.9

Could you try running an advanced reinstall with the latest stable version of the desktop app (79.4.143) and let me know if that does the trick? 

Thanks in advance!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox install

Bob L.9
New member | Level 2

No luck. There were no folders in the % % as mentioned, and the installer ran for approx 15 min and then says "The Installer did not complete. Installation has been aborted"

Re: Dropbox install

Lusil
Dropboxer

Thanks for your swift reply, @Bob L.9

Could you also have a look whether you have any third party apps that could be hindering the install of the desktop app, like a security program or an antivirus?

Additionally, could you please ensure that you have configured your firewall to work with Dropbox?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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    Lusil Dropboxer
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    Bob L.9 New member | Level 2
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