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Why do I have a Dropbox App running, I have to close?

Why do I have a Dropbox App running, I have to close?

eisbach
Explorer | Level 3

Hello together,

I've used Dropbox for years. Files and folders got synchronisized automaticly without that I saw an open App on my Mac. 

Since last week I see a dropbox app running starting automaticly. I close it and driopbox works as it did all the years.

What is the reason for this app? How can I get rid of it? I don't want ist.

 

Thank you fpr reading and answeriung.

16 Replies 16

Re: Why do I have a Dropbox App running, I have to close?

Mark
Super User II

You've always had to have an app running for it to do it automatically. Dropbox cannot run without this app.

So, my guess is you are closing a second instance of it, or, have been hiding its icon on your status bar. But, without the app running no syncing will take place.... which makes sense if you think about it - how would your machine know what and how to sync if no program is running it telling it what to do?


 


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Re: Why do I have a Dropbox App running, I have to close?

eisbach
Explorer | Level 3

I've had never this:

Bildbefore.

Re: Why do I have a Dropbox App running, I have to close?

eisbach
Explorer | Level 3

...and it seems to me still to ne a mystery why I have it now.

Re: Why do I have a Dropbox App running, I have to close?

snowboardingbum
New member | Level 2

I think this is Dropbox's new "desktop" feature. You aren't crazy. I too am trying to figure out how to prevent this from opening. Dropbox always ran their sync service in the background but now this "desktop" pops up.

 

https://www.theverge.com/2019/6/11/18661673/new-dropbox-desktop-app-google-docs-slack-atlassian

Re: Why do I have a Dropbox App running, I have to close?

Jane
Dropboxer
Hey @eisbach & @snowboardingbum, we recently announced a new desktop app experience that is now currently available in Early Access. Due to an error, some users were accidentally exposed to the new app for a short period of time. We're currently working to revert this change and apologize for any inconvenience.
 
That said, if you still have the new Dropbox application, performing a restart of the app should help return to what it was before. You can do so by following these simple steps:
 
Spoiler
1. Click the Dropbox icon in the menu bar or system tray/ menu bar, and then click your profile picture or initials.
2. Click Quit Dropbox.
3. Open your applications menu, re-launch Dropbox, and then sign in again (if necessary).
Please let me know how you get on with my advice or if I’ve misunderstood your initial description in any way & I’ll do my best to check back with you soon. Thanks!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Why do I have a Dropbox App running, I have to close?

tdk647
Explorer | Level 4

That said, if you still have the new Dropbox application, performing a restart of the app should help return to what it was before. You can do so by following these simple steps:
 
Spoiler
1. Click the Dropbox icon in the menu bar or system tray/ menu bar, and then click your profile picture or initials.
2. Click Quit Dropbox.
3. Open your applications menu, re-launch Dropbox, and then sign in again (if necessary).

These "simple steps" do absolutly nothing to stop the new Dropbox app from launching. And Dropbox always updates itself to the latest version, installing an older version without the desktop manager doesn't solve the problem either since the moment it launches, it installs the new version and the desktop manager and dock icon once again launch.

Re: Why do I have a Dropbox App running, I have to close?

snowboardingbum
New member | Level 2

tdk647 -- you are correct.

Re: Why do I have a Dropbox App running, I have to close?

InaH
New member | Level 2

I am also finding that when I close the Dropbox app (which I do sometimes when I'm running low on battery), it just keeps opening up automatically on its own. I'm on a Mac running High Sierra. This is very disturbing behaviour. When I quit an app I want it to stay closed unless I open it again myself.

Re: Why do I have a Dropbox App running, I have to close?

eisbach
Explorer | Level 3

It makes no difference wether I dropbox starts automatically or I quit it and restart it manually again
It runs again as a desktop app and not only in the background as it was before and as it is on windows machines too.

The "gracy" thing is, that the backgrund app ist still active even i close the desktop app with f. e. with cmd + q.
In the macintosh activity-app it seems that only the background app appears.

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