Why do my files have a grey X on the desktop app?

[Deb1713]

On my computer files all of my dropbox pictures are just blue with a X in left corner, how do get my pictures back?

[Megan · Accepted solution]

Hi @Deb1713, thanks for posting on the Community!

It seems that you're experiencing the issue at the bottom of  this article on your device.

Keep in mind that this isn't a Dropbox related icon, and it's most likely linked to a third-party app.

Do you have any other cloud providers running on your machine?

This will help me to assist further!

[Deb1713]

when you say third party? Should not be

[Jay]

Hi @Deb1713, are you using Smart Sync on your device? Could you try marking the files as local to see if this helps?