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Why do my files have a grey X on the desktop app?

Why do my files have a grey X on the desktop app?

Deb1713
Explorer | Level 3

On my computer files all of my dropbox pictures are just blue with a X in left corner, how do get my pictures back?

1 Accepted Solution

Accepted Solutions

Re: pictures

Megan
Dropboxer
Hi @Deb1713, thanks for posting on the Community!

It seems that you're experiencing the issue at the bottom of  this article on your device.

Keep in mind that this isn't a Dropbox related icon, and it's most likely linked to a third-party app.

Do you have any other cloud providers running on your machine?

This will help me to assist further!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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View solution in original post

3 Replies 3

Re: pictures

Megan
Dropboxer
Hi @Deb1713, thanks for posting on the Community!

It seems that you're experiencing the issue at the bottom of  this article on your device.

Keep in mind that this isn't a Dropbox related icon, and it's most likely linked to a third-party app.

Do you have any other cloud providers running on your machine?

This will help me to assist further!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: pictures

Deb1713
Explorer | Level 3

when you say third party? Should not be

Re: pictures

Jay
Dropboxer
Hi @Deb1713, are you using Smart Sync on your device? Could you try marking the files as local to see if this helps?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    Deb1713 Explorer | Level 3
  • User avatar
    Megan Dropboxer
What do Dropbox user levels mean?
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