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Why do my offline video fail to download?!

Why do my offline video fail to download?!

tsa44old
Helpful | Level 5

All I get are error messages that says, Offline files fail to download.....WTF!!

3 Replies 3

Re: Why do my offline video fail to download?!

Lusil
Dropboxer

Hi there @tsa44old , welcome to the Dropbox Community. 

 

I'd be more than happy to help, I'll just need a bit more info on this so as to have a better understanding of your concern. For example:

  • Do you get this error message with all offline files? 
  • Could you send me a screenshot (without any personal info) of the error message?
  • Have you tried switching to another WiFi connected or cellular data?

Any additional details would be very helpful. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Why do my offline video fail to download?!

tsa44old
Helpful | Level 5

Thanks for your help. Pictures and docs download okay, the problem is videos. I think I was trying to access to many videos that were in one folder.

Re: Why do my offline video fail to download?!

Lusil
Dropboxer

Thanks for getting back to me, @tsa44old .

 

Just to make sure that we're on the same page, could you send me a screenshot of any error messages you get? 

 

Also, could you check if you get the same experience if you try to preview a video from another folder? 

 

Let me know how it goes, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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