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Why does Dropbox regularly exceed the upload limit I have set?

Why does Dropbox regularly exceed the upload limit I have set?

djaquay
Explorer | Level 3

When I set an upload limit, Dropbox will spend about half the time sending at an average rate of a bit below that limit, and half the time sending at roughly double that limit.  Is there a trick to actually getting the limit to always be obeyed?

 

Dave

 

5 Replies 5

Re: Why does Dropbox regularly exceed the upload limit I have set?

Daphne
Dropboxer

Hi there @djaquay, thanks for reaching out!

 

Just to clarify, did you apply this limit within the desktop app settings?

 

Can you let me know which version of the desktop app you have installed at the moment? You can see this by hovering over the Dropbox icon in the system tray/menu bar.

 

Looking forward to hearing back from you!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Why does Dropbox regularly exceed the upload limit I have set?

djaquay
Explorer | Level 3

Yes, this is in desktop 109.4.517.

 

Screenshot 2020-11-06 080547.pngScreenshot 2020-11-06 080445.png

Dave

Re: Why does Dropbox regularly exceed the upload limit I have set?

Jay
Dropboxer

Hi @djaquay, the upload speed is showing as 384 Kbps, which is approximately 48 KB/s. Assuming the Dropbox app is running at the maximum allowed speed, it should take up less than half of that total at 22 KB/s.

 

The system monitoring app isn't showing just Dropbox activity, but for all internet activity on your machine. Are there no other apps or services that are connecting to the internet at the same time? If you quit the Dropbox app completely, is there still internet activity?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Why does Dropbox regularly exceed the upload limit I have set?

djaquay
Explorer | Level 3

I have been able to quit the Dropbox client at least a dozen times (e.g. when I need to join a Zoom call for work, from another machine) and see the activity drop to a consistent zero.  There are no other apps that I am running that knowingly upload data from this machine.  This behavior has been consistent over the past few weeks of uploading (I have a few hundred GB of vids that I'm trying to trickle up to my Dropbox acct, so I'm fine with it taking quite a while).

 

Thanks,

Dave

 

Re: Why does Dropbox regularly exceed the upload limit I have set?

Jay
Dropboxer

We're not experiencing this issue on our devices. You can try contacting the support team directly to investigate this matter further. 

 

They'll be able to assist from there on.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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