cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why does my desktop app show to be offline?

Why does my desktop app show to be offline?

New member | Level 2

My Dropbox app on my Mac shows "you're offline" even though I'm syncing back and forth between my Mac and the online account. Any ideas what is going on, what problems this might cause, and how to fix it?

 

Screen Shot 2020-11-23 at 11.26.31 AM.png

1 Accepted Solution

Accepted Solutions

Re: Dropbox offline

Dropboxer

Let's get right to it, @DVC1911!

 

The first thought that came to mind was that it could be a security app or an antivirus preventing the desktop app from running correctly. 

 

Could you temporarily close them and make sure that you've configured your firewall to work with Dropbox?

 

Let me know if that does the trick for you. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

3 Replies 3

Re: Dropbox offline

Dropboxer

Let's get right to it, @DVC1911!

 

The first thought that came to mind was that it could be a security app or an antivirus preventing the desktop app from running correctly. 

 

Could you temporarily close them and make sure that you've configured your firewall to work with Dropbox?

 

Let me know if that does the trick for you. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Dropbox offline

New member | Level 2

Thanks. Adding DropboxMacUpdate.app to my incoming connections seemed to fix it. 

Re: Dropbox offline

Dropboxer

Ah, that's great to hear! 

 

If anything else pops up in the future, just give us another shout.

 

In the meantime, I hope you have a lovely week ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?