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Why don't I see the Dropbox folder location setting on Dropbox Preferences?

Why don't I see the Dropbox folder location setting on Dropbox Preferences?

jazzmeg1
Advanced Collaborator | Level 16

Hello

What is the reason when people do NOT see the the Dropbox folder location setting on the Dropbox Preferences>Sync Menu for the app?  Thank you!

Screenshot (119)_LI.jpg

 

1 Accepted Solution

Accepted Solutions

Re: Why don't I see the Dropbox folder location setting on Dropbox Preferences?

Lusil
Dropboxer

They could give that a try and see if it does the trick, of course!

 

Just bear in mind that if they are on a Basic (free) account, due to the three device limit, they will have to make sure that they have less than three devices already connected to continue. 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Why don't I see the Dropbox folder location setting on Dropbox Preferences?

Lusil
Dropboxer

Hey @jazzmeg1, it's great to hear from you again!

 

There could be a number of reasons why this could happen, and we'd need to check a few troubleshooting steps with them. 

 

For example, the first thought that comes to mind is to see whether they are running the latest version of the desktop app. 

 

If someone is having that issue, could you ask them to check that by hovering over the Dropbox icon that's next to their computer's clock?

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Why don't I see the Dropbox folder location setting on Dropbox Preferences?

jazzmeg1
Advanced Collaborator | Level 16

Hi Lusil,

Sorry this is a silly question, but when hovering over the Dropbox icon that's next to their computer's clock, I know that the version # will appear. But how do they know if the number is the latest version? Is there anyway to find that out?

 

Thank you.

Re: Why don't I see the Dropbox folder location setting on Dropbox Preferences?

Lusil
Dropboxer

The beta version can be recognized by a xx.3.xx, instead of the xx.4.xx. 

 

For example, the current beta and stable versions are 112.3.247 and 111.4.472, respectively.


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Why don't I see the Dropbox folder location setting on Dropbox Preferences?

jazzmeg1
Advanced Collaborator | Level 16

Thank you for your prompt response, Lusil.

So I should just tell them to unistall→re-install the app, I guess.

 

Thank you, again!!!!

Re: Why don't I see the Dropbox folder location setting on Dropbox Preferences?

Lusil
Dropboxer

They could give that a try and see if it does the trick, of course!

 

Just bear in mind that if they are on a Basic (free) account, due to the three device limit, they will have to make sure that they have less than three devices already connected to continue. 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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    Lusil Dropboxer
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    jazzmeg1 Advanced Collaborator | Level 16
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