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Why is my speed stuck at 0.0 kb/sec?

Why is my speed stuck at 0.0 kb/sec?

Explorer | Level 3

Hello, I am trying to resync my Dropbox account after removing it from my machine. I deleted the app and removed all the files to free up space for a photo migration and have just begun resyncing with Selective Sync. Ultimately, I'll end up syncing everything and will use Smart Sync to pick and choose my files, but I'm on a bit of a deadline so need to focus on the files I need for today.


The problem is that for whatever reason, the app isn't syncing and continues to show 0.0 kb/sec even though I have limitations on Bandwidth and Proxies. 


I have a Dropbox professional account. App is 100.4.409. My speed is currently 240 Mbps. Any ideas?

1 Reply 1

Re: 0.0 kb/sec


Hi there @drewpreiner, welcome to the Dropbox Community!


As a first step, could you try the following steps in the exact order listed, and see if they do the trick?

  • Click on the Dropbox icon in your system tray (Windows) or menu bar (Mac).
  • Go to the gear in the Notifications panel.
  • Select Preferences...
  • Navigate to the Account tab.
  • Click anywhere in the window under the tab.
  • Hold down the 'Alt+H' keys (Windows) or the 'Option/Alt' key (Mac).
  • Click on the Fix Hardlinks button (if you’re on a Mac OS, make sure you're still holding down the 'Option/Alt' key).
  • You may be asked for your computer's login credentials, in which case, please enter them.

Wait a bit to see if Dropbox resumes syncing. If the above steps don’t resolve your issue, repeat steps 1-6, but at step 7, click on the Fix Permissions button, instead. 


Let me know if this helps, thanks!

Community Moderator @ Dropbox

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