cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn about how Kev uses Dropbox to make sure he keeps track of all the new music he listens to? Check out his tips here

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why is my syncing on my computer so slow?

Why is my syncing on my computer so slow?

yoavain
Helpful | Level 5

All started last week, with a missing file. File that was on one PC, was missing in another PC. Anything I try did not work. Renaming, moving, etc. (File was available via web)

So I unlink the second PC, moved the dropbox folder, and reinstalled it.

I'm now waiting for more the 3 days for ~8GB, in around 4000 files.

If I look at the traffic, it seems to be working very hard downloading. If I look at the folder size, it varies between 300MB to 3GB, including a few weird occasions where folder size reducted back to ~1GB.

 

1 Accepted Solution

Accepted Solutions

Re: Initial sync is very slow

yoavain
Helpful | Level 5

I went through the Q&A here:

https://help.dropbox.com/syncing-uploads/files-update-issues

Last item there (#13) suggested there's a known issue with ESET antivirus. After disabling it, it took 15 minutes to all files to be synced.

Thanks for the help.

View solution in original post

7 Replies 7

Re: Initial sync is very slow

Walter
Dropboxer

Hey there @yoavain  - sorry to hear about this.

Could you try changing your bandwidth settings and let me know if the issue persists? 

If it does, please send me a screenshot showing the exact status of the app on your computer so I can have a further look into this for you.

Spoiler

You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.

If you do not see this then can you please let me know what the message being displayed reads?

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Initial sync is very slow

yoavain
Helpful | Level 5

Thanks for the reply @Walter,

However, I already change both download and upload to no limit.

The tray icon shows the blue sync.

When pressing it, the popup shows "Syncing 3174 files".

It stays like that (with the same number until I restart DropBox). After restating it, it shows another number.

I can see in the network that it download very fast.

Re: Initial sync is very slow

Walter
Dropboxer

I guess that's normal @yoavain!

If you see this happening after you're fully synced (your app would state that it's "up to date" in that case), please log a ticket with our team so we investigate further.

You can do so from the following page:

https://www.dropbox.com/support

In any case, please keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Initial sync is very slow

exarus
Helpful | Level 5

You may try to archive small files. It will help with performance dramatically!

Re: Initial sync is very slow

yoavain
Helpful | Level 5

I went through the Q&A here:

https://help.dropbox.com/syncing-uploads/files-update-issues

Last item there (#13) suggested there's a known issue with ESET antivirus. After disabling it, it took 15 minutes to all files to be synced.

Thanks for the help.

Re: Initial sync is very slow

exarus
Helpful | Level 5

Antivirus bring more pain than help nowadays 😄

Re: Why is my syncing on my computer so slow?

uws
Explorer | Level 3

My computer was taking DAYS to sync. I contacted dropbox support. They told me I had 'opted-in' to be 

Who's talking

Top contributors to this post

  • User avatar
    uws Explorer | Level 3
  • User avatar
    exarus Helpful | Level 5
  • User avatar
    yoavain Helpful | Level 5
  • User avatar
    Walter Dropboxer
What do Dropbox user levels mean?
Need more support?