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Why is the Dropbox tray icon black on Windows 10?

Explorer | Level 3

Recently the Dropbox icon on my Windows 10 machine turned black, it was white before.
image.png
As you can see in the image it is barely visible (since I have transparent taskbar) - On a black taskbar it would not appear at all.

Windows 10 v 1803 build 17134.706
Dropbox v71.4.108

1 Accepted Solution

Accepted Solutions
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Re: Why is the Dropbox tray icon black on Windows 10?

Community Manager
Community Manager

Hi all,

Thanks for your reports here. We've passed this along to our specialized team who are aware and looking into this. We'll let you know as soon as we have an update.

View solution in original post

9 Replies 9
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Re: Why is the Dropbox tray icon black on Windows 10?

Dropboxer
Dropboxer
Hey @Rsl, thanks for reaching out here on this inquiry! Following your post here, I’ve sent you a brief message on the email connected to your Community profile, so as to continue this discussion there. 
 
You may have a look at your inbox at your earliest convenience if you’d like us to work on that with me. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Why is the Dropbox tray icon black on Windows 10?

Explorer | Level 4

Same issu here:-( Please give us back the old icons. There was nothing wrong. Thanx

Highlighted

Re: Why is the Dropbox tray icon black on Windows 10?

New member | Level 2
New member | Level 2

I have just spotted the same problem. A black icon doesn't work on a black task bar - looks ridiculous! Please change this back or give an option to have a black or white logo.

Thank you

 

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Re: Why is the Dropbox tray icon black on Windows 10?

Explorer | Level 4

Hi,

Same problem here. Icon invisible.

Thanks for fixing this.

Highlighted

Re: Why is the Dropbox tray icon black on Windows 10?

New member | Level 2
New member | Level 2

What is the answer to this question?  How can we make the taskbar icon white, not black?

Highlighted

Re: Why is the Dropbox tray icon black on Windows 10?

New member | Level 2
New member | Level 2

Same problem here after update to Dropbox beta PC desktop version 71.4.108

On Windows 10 build 17134. What is the proposed solution?

 

Capture.PNG

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Re: Why is the Dropbox tray icon black on Windows 10?

Explorer | Level 4

@SteveMarcus wrote:

What is the proposed solution ?


Wait for the next update, I guess.

Highlighted

Re: Why is the Dropbox tray icon black on Windows 10?

Community Manager
Community Manager

Hi all,

Thanks for your reports here. We've passed this along to our specialized team who are aware and looking into this. We'll let you know as soon as we have an update.

View solution in original post

Highlighted

Re: Why is the Dropbox tray icon black on Windows 10?

Community Manager
Community Manager

@Emma wrote:

Hi all,

Thanks for your reports here. We've passed this along to our specialized team who are aware and looking into this. We'll let you know as soon as we have an update.


Update: The engineering team have identified a fix for this issue. It will be rolled out in an upcoming release of the Desktop app.

We will let you know when the fix has been released.

Thanks again for bringing this to our attention - we really appreciate it!

 

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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