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Will I be credited any referral space if the invitee had already installed & uninstalled the app?

Will I be credited any referral space if the invitee had already installed & uninstalled the app?

Ruud2
Explorer | Level 4

How can I invite a friend, who uninstalled Dropbox a day ago? Dropbox tells me this friend is already a member.

1 Accepted Solution

Accepted Solutions

Re: Will I be credited any referral space if the invitee had already installed & uninstalled the

Mark
Super User II

You cannot invite her to join Dropbox (and thus gain referral space) if she already is a member I'm afraid @Ruud2 .

Uninstalling the software does not close or delete the account. It simply removes the software from the computer. 

Even deleting the account and rejoining wouldnt gain you new space as the system knows she's already been signed up before.

I'm afraid in this instance there is no way to now get the referral space. 


 


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View solution in original post

5 Replies 5

Re: re-using dropbox

Jane
Dropboxer
Hey @Ruud2 , it’s my understanding that you‘re enquiring about the space granted through referrals, is that right? If so, I’d like to thank you for referring your friends & colleagues to Dropbox; I’d happily explain matters for you below! 
 
While you can quickly check back on the extra space you’ve gathered & the Referral status on your Plan tab (i.e. under the View more earned space link), it’s worth noting that you should both be credited the bonus space if they’ve Completed the steps listed in the resource I linked above. That said, if they had already installed the desktop app, you should see them registered as “Ineligible”, so it would be best for you to invite someone who hasn’t done so already.
 
Hopefully my message sheds a bit of light & please do let me know here if I’ve misunderstood your question in any way or in case you need further assistance. Thanks for checking in with us on the Community! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Will I be credited any referral space if the invitee had already installed & uninstalled the

Ruud2
Explorer | Level 4

Hi Jane, 

Thank you for your quick answer. Unfortunately my direct reply didn't reach you. It is not the extra space I am concerned about. I advised my friend to uninstall while she is no longer able to upload in our shared box. I think something went wrong there, because it is certainly not the limit.

She did so. Now I try to invite her to join dropbox, but it says that she is already a member. Is there a time to wait before it can be done?

Ruud

Re: Will I be credited any referral space if the invitee had already installed & uninstalled the

Mark
Super User II

You cannot invite her to join Dropbox (and thus gain referral space) if she already is a member I'm afraid @Ruud2 .

Uninstalling the software does not close or delete the account. It simply removes the software from the computer. 

Even deleting the account and rejoining wouldnt gain you new space as the system knows she's already been signed up before.

I'm afraid in this instance there is no way to now get the referral space. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: Will I be credited any referral space if the invitee had already installed & uninstalled the

Rich
Super User II

@Ruud2 wrote:

It is not the extra space I am concerned about. I advised my friend to uninstall while she is no longer able to upload in our shared box. I think something went wrong there, because it is certainly not the limit.


Are you sure she didn't reach her limit? Remember, just because you have additional space available and are (I'm assuming) the owner of the share, doesn't mean that she has enough space available within her own account to upload to it.

She can only upload within the limits of her own account, so it's very possible that while you still have space available, she has run out and wouldn't be able to upload to the share anymore.

As Mark mentioned, uninstalling doesn't delete an account. She still has an account so you can't re-invite her to Dropbox. She needs to simply reinstall the Dropbox client and sign back in again.

Re: Will I be credited any referral space if the invitee had already installed & uninstalled the

Ruud2
Explorer | Level 4
Thank you gor your answer. Indeed she signed back in and has just enough space now to share.
Ruud
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