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Win10 Dropbox App: OpenGL bug

Win10 Dropbox App: OpenGL bug

damnation
Helpful | Level 5

Hi,

 

just had this error as seen in the screenshot. Dropbox then went ahead and restarted itself and it works, but posting this here just in case.

 

Windows: windows 10, 2004

PC: Lenovo T450

Dropbox: 107.4.443

 

P.S.: It's not possible to find an actual support email/chat feature. don't think it's the best way to have to post in a community forum where there is not even a subforum for the Dropbox app or bug reports.dropbox.PNG

1 Accepted Solution

Accepted Solutions

Re: Win10 Dropbox App: OpenGL bug

damnation
Helpful | Level 5

As I said, the app restarted itself and it was ok.

I wanted to document this bug here, so the engineers can do something about it or at least look into it.

 

If it appears again I will reinstall the app. Thanks.

View solution in original post

8 Replies 8

Re: Win10 Dropbox App: OpenGL bug

Jay
Dropboxer

Hi @damnation, thanks for messaging today!

 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
 

Any other info or screenshots would be helpful!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Win10 Dropbox App: OpenGL bug

damnation
Helpful | Level 5

As I said, the app restarted itself and it was ok.

I wanted to document this bug here, so the engineers can do something about it or at least look into it.

 

If it appears again I will reinstall the app. Thanks.

Re: Win10 Dropbox App: OpenGL bug

alexusman
New member | Level 2

I am also facing the same issue, If you found any solution Please let me know, Thanks in Advance ❤️

Re: Win10 Dropbox App: OpenGL bug

Walter
Dropboxer

Sorry for the late reply @alexusman; are you still having issues with this?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Win10 Dropbox App: OpenGL bug

ranaalex
New member | Level 2

I am also facing same issue, If you found any solution Please let me know. Thanks ❤️

Re: Win10 Dropbox App: OpenGL bug

Razvan
Helpful | Level 6

I encountered the same issue and I just wanted to share my solution here, a patch that fixes this issue and should make Dropbox start again.

 

 

Re: Win10 Dropbox App: OpenGL bug

halle1
Explorer | Level 4

There is another thread on this problem that is roughly  21 pages starting in 2019.  I have been dealing with this for over a year and spent five months working with DB tech support.  They are well aware of this situation.  I can't believe this problem has not been fixed!

Re: Win10 Dropbox App: OpenGL bug

Hanney
New member | Level 2

I have had this issue for the past month as well (Windows 11, Dropbox version 148.4.4519).

 

Screenshot 2022-05-23 085808.png

Uninstalling Dropbox and following the "Advanced installation" didn't help, though I was able to get it working by restarting a whole bunch.

 

The error prompt says "This is most likely caused by not having the necessary graphics drivers installed" - my NVIDIA GPU (RTX3070m) says that it's on the most recent version of the driver

Screenshot 2022-05-23 090121.png

 

I am able to get Dropbox to work again by following this procedure though (from 2020):

https://www.coretechnologies.com/blog/dropbox-software/how-to-fix-opengl-problem/

 

Open an administrator command prompt window, and type "SETX QT_OPENGL software", and push enter:

Screenshot 2022-05-23 090651.png

 

Hoping there's a permanent solution soon, I find myself having to run this script at least once a week

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  • User avatar
    Hanney New member | Level 2
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    halle1 Explorer | Level 4
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    Razvan Helpful | Level 6
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    ranaalex New member | Level 2
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    Walter Dropboxer
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