Win10 Dropbox App: OpenGL bug

[damnation]

Hi,

just had this error as seen in the screenshot. Dropbox then went ahead and restarted itself and it works, but posting this here just in case.

Windows: windows 10, 2004

PC: Lenovo T450

Dropbox: 107.4.443

P.S.: It's not possible to find an actual support email/chat feature. don't think it's the best way to have to post in a community forum where there is not even a subforum for the Dropbox app or bug reports.

[Jay]

Hi @damnation, thanks for messaging today!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
 

Any other info or screenshots would be helpful!

[damnation · Accepted solution]

As I said, the app restarted itself and it was ok.

I wanted to document this bug here, so the engineers can do something about it or at least look into it.

If it appears again I will reinstall the app. Thanks.

[alexusman]

I am also facing the same issue, If you found any solution Please let me know, Thanks in Advance ❤️

[Walter]

Sorry for the late reply @alexusman; are you still having issues with this?

[ranaalex]

I am also facing same issue, If you found any solution Please let me know. Thanks ❤️

[Razvan]

I encountered the same issue and I just wanted to share my solution here, a patch that fixes this issue and should make Dropbox start again.

[halle1]

There is another thread on this problem that is roughly  21 pages starting in 2019.  I have been dealing with this for over a year and spent five months working with DB tech support.  They are well aware of this situation.  I can't believe this problem has not been fixed!

[Hanney]

I have had this issue for the past month as well (Windows 11, Dropbox version 148.4.4519).

Uninstalling Dropbox and following the "Advanced installation" didn't help, though I was able to get it working by restarting a whole bunch.

The error prompt says "This is most likely caused by not having the necessary graphics drivers installed" - my NVIDIA GPU (RTX3070m) says that it's on the most recent version of the driver

I am able to get Dropbox to work again by following this procedure though (from 2020):

https://www.coretechnologies.com/blog/dropbox-software/how-to-fix-opengl-problem/

Open an administrator command prompt window, and type "SETX QT_OPENGL software", and push enter:

Hoping there's a permanent solution soon, I find myself having to run this script at least once a week