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Windows Dropbox app not showing content

Windows Dropbox app not showing content

lpgarciapintos
Explorer | Level 4

I have been issues with the app not showing any content. I unistalled and installed the app. When I click on "Sign In" in the taskbar, a windows appears with headline "Set up Dropbox", but the window is completely empty.

 

I would be so grateful for help! 

9 Replies 9

Re: Windows Dropbox app not showing content

Jay
Dropboxer

Hi @lpgarciapintos, thanks for posting today!

 

I'm sorry to hear about this. It sounds like there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains.

 

I'd recommend checking and disabling any of these if need be to see if this helps.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Windows Dropbox app not showing content

lpgarciapintos
Explorer | Level 4

No, other solutions. Like the other people in this chain mentioned, I also (sometimes) get an error mentioning Opengl issues. Dropbox windows do not display content. Not a network issue. Solutions?

Re: Windows Dropbox app not showing content

Lusil
Dropboxer

Hey @lpgarciapintos, thanks for the additional information. 

 

Since you mention that you get an OpenGL error message, could you let me know if you've tried reinstalling the desktop app to the latest stable version (104.4.175) using our offline installer? 

 

Note that if you're on a Basic account, since there’s a three device limit, you'll have to make sure that you've got less than three devices connected to proceed.

 

Let us know what you find, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Windows Dropbox app not showing content

lpgarciapintos
Explorer | Level 4

I already reinstalled with the offline installer, 3 times. 

 

 

Re: Windows Dropbox app not showing content

Lusil
Dropboxer

Thanks for your swift reply, @lpgarciapintos.

 

Could you also send me a screenshot of the empty pop-up window you described in your original post, as well as the error message you get from time to time? 

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Windows Dropbox app not showing content

lpgarciapintos
Explorer | Level 4

This is how the Dropbox window looks like now. 

 

The OpenGL message I saw from time to20200826_093051.jpg time is the same one that people reported above (it doesn't appear now).

Re: Windows Dropbox app not showing content

Lusil
Dropboxer

Thanks for letting me know, @lpgarciapintos

 

How about an advanced reinstall? Maybe that will do the trick. 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Windows Dropbox app not showing content

lpgarciapintos
Explorer | Level 4

I am happy to report that Dropbox is working today. Unfortunately, I've made no new changes, so I don't know what the solution is. Hopefully the problem does not appear again. THank you

Re: Windows Dropbox app not showing content

Lusil
Dropboxer

Glad to hear that, @lpgarciapintos!

 

If the issue does happen again or if you have any other questions, you know where to find us. 

 

In the meantime, I hope you have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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    Lusil Dropboxer
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    lpgarciapintos Explorer | Level 4
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