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Windows Explorer crashes when Dropbox tray app gets updated

Windows Explorer crashes when Dropbox tray app gets updated

inscriptor
Explorer | Level 4

From time to time tray app of Dropbox gets updated. When it does, in almost all cases the OS hangs for some moments, and then the Win10's Win Explorer gets killed and restart, as a result of this -- most of the tray icons disappear, and I have to restart the computer to bring them all back. Actually this is not a new bug, I've been experiencing it for years.

 

On the PC where there's no Dropbox installed, such bug is not reproduced.

 

When will the App be fixed re: the above mentioned issue?

9 Replies 9

Re: Windows Explorer crashes when Dropbox tray app gets updated

Jay
Dropboxer

Hi @inscriptor, thanks for posting today!

 

Could you check if you have any security software installed that could be interfering with the Dropbox desktop application, or any app that monitors the Dropbox folder?

 

If so, try temporarily disabling it to see if you get the same behavior in Explorer.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Windows Explorer crashes when Dropbox tray app gets updated

inscriptor
Explorer | Level 4

The only security app is MS' inbuilt app Windows Security / Defender, nothing 3rd party.

Re: Windows Explorer crashes when Dropbox tray app gets updated

Rich
Super User II

@inscriptor wrote:

Actually this is not a new bug, I've been experiencing it for years.


It's not a bug. Dropbox actually closes and relaunches Explorer as part of the install or update process. It does this as some of the changes made (like overlay icons) require Explorer to be restarted before they'll function.

Re: Windows Explorer crashes when Dropbox tray app gets updated

inscriptor
Explorer | Level 4

I cannot believe that! 

The app does the unwanted actions WITHOUT even notifying user -- this is the UX nightmare!

 

Even Windows allows their user to defer restart after update installation.

Why don't DB developers implement similar behaviour and suggest, e.g., to do a restart to apply updates?

 

It must be so obvious that crashing and restarting Explorer at random moments could cause inconveniences for the users!

Re: Windows Explorer crashes when Dropbox tray app gets updated

eagleBastiDeveloper
New member | Level 2

Mr. Rich,

 

the only rich is the head on a penny,

and yours would look nice on it!

 

This is not an answer, you have given!

 

I am *not* amuzed!

Re: Windows Explorer crashes when Dropbox tray app gets updated

eagleBastiDeveloper
New member | Level 2

Mr Rich,

 

@Rich:

 

BTW: The explorer is crashing second time after 3min! Did you test this Windows-Update and Dropbox?

Only after a while the explorer is working again. (hopefully).

So the college written also in this thread is absolutly right!

The open question is: What can happen in the next two weeks to get a solution?

You may ask why: cause thousands of users wast there time with this issue. Right now!

And many are disappointed. Not me 😉

 



Environment:

Surface Pro 7.

Processor: Intel(R) Core(TM) i5-1035G4 CPU @ 1.10GHz
RAM: 8 GB
System: x64

OS: Windows 10 Home - 1903
OS Build: 18362.836

 

Problem is upcoming with
Windwos-Update: KB4497165 "Windows 10 Version 1903 für x64"

Windows Explorer crashes every time Dropbox is updated in the tray

inscriptor
Explorer | Level 4

It is still a mega-huge pain to lose ALL of the open Windows of the Win File Explorer when Dropbox tray app reappears after app updates itself. 

 

It still terminates all opened windows WITHOUT letting know the user that he will lose all he had opened. When this happens, users get frustrated and unhappy.

 

I still believe this is inacceptable! I want this issue to be fixed ASAP!

Cannot stand this app behavior anymore!

Re: Windows Explorer crashes every time Dropbox is updated in the tray

Walter
Dropboxer
Hey @inscriptor, thanks for posting on our Community!

As your query seems to echo this post of yours, I just went ahead and merged your recent post here as well.

I'm afraid Rich is correct here. This is actually an expected behavior when our desktop app updates its version on your computer.

This is essential to how the app works as it ensures that the syncing icons show correctly on the files you've placed in your Dropbox folder.

That said, I appreciate you taking the time to provide us with your feedback on this. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Windows Explorer crashes every time Dropbox is updated in the tray

inscriptor
Explorer | Level 4

But could you at least implement the following warning box?

 

We need to restart the Windows Explorer to proceed with the Dropbox Update. Please save your work and then click Continue to proceed.

 

And unless the user confirms that, no Explorer restart happens.

 

Is this possible?

Who's talking

Top contributors to this post

  • User avatar
    inscriptor Explorer | Level 4
  • User avatar
    Walter Dropboxer
  • User avatar
    eagleBastiDeveloper New member | Level 2
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