Windows File Explorer hangs when renaming or deleting folders. Any ideas?

[KGDrummer]

Hallo,

seit kurzen hab ich das Problem das mein Windows Datei Explorer beim Umbenennen und/oder Erstellen von Dateien oder Ordnern jedes Mal für über eine Minute einfriert.

Ich konnte das Problem mitlerweile auf die Dropbox Installation zurückführen.

Nachdem ich die Dropbox deinstalliert hatte, war das Problem verschwunden, nach einer Neuinstallation ist es jedoch wieder aufgetaucht.

Betriebssystem: Windows 10 Pro x64

Kann mir hierbei jemand weiterhelfen? Vielen Dank

[Sanchez]

Hello, 

Thanks for posting in our forum! 

Are the files you are renaming withing the Dropbox folder, or outside, or both? 

Thanks,

Sanchez

[cyberian90]

Hi,

I have the same problems. The files are in Dropbox folder.
Sometimes even a simple save as dialog in programs like Photoshop is hanging for several minutes or crashes completly. If I stop Dropbox from synchronizing and close the app, everything is working fine again.

[Walter]

Hi @cyberian90; welcome aboard!

Have you tried re-installing our app and/or the third party software that seems to interfere too?

On that note, is your Dropbox Folder located within your computer's primary hard drive or on an external HDD? 

Keep me posted! 

[cyberian90]

Hi @Walter,

I tried to reinstall the app without success.

Dropboxfolder is located on 😧 (second HDD) where all userfolders are stored. Windows itself runs on C:

There is no thirdparty software. It's just the windows explorer itself that is hanging at sveral actions like copy, rename or delete files.

[Walter]

Thanks for the update @cyberian90! 

So it's not hanging when using Photoshop specifically, this was just an example - right? 

---

@cyberian90 wrote:

I tried to reinstall the app without success.

Did you get any specific errors? Could you send me a screenshot so I can investigate further? 

Thanks for your cooperation! 

[cyberian90]

Right, it was just an example. Unfortunatly there are no error messages. Every action based on windows explorer slows down. For example deleting a small file from desktop (<2kb) takes up to 60 seconds. Whitout dropbox is running it takes normal time (about 1 second).

[Walter]

Thanks for following up  @cyberian90!

 Would you like me to reach out to your Dropbox associated email address to look into this internally with all of my tools at our disposal?

In the meantime, can you give me a rough estimate of how many files are there within your Dropbox folder and syncing?

[cyberian90]

I sent my email address via cc form to support with a link to this thread.
Where can I see how many files are syncing? It‘s a great number I think

[Walter]

Thanks for the quick follow up here @cyberian90!

I found your ticket on our system and passed your comments there so we can have all the relevant information. A German speaking agent will get back to you through that soon.

Entschuldigung aber mein Deutsch ist schlecht 

Let me know if there's anything else you'd like to add or ask in the meantime!