Windows Update 1903 Causing Issues

[DonTeague]

Last night the main machine was updated to Windows 10, 1903. I've had a host of issues since then, and now they are affecting DropBox.

I updated a file on another machine, and just happened to have the directory open on the main machine. That's when I noticed the file was synced online, but it was not downloading to main.

I've since uninstalled DB, then re-install. I've reconfigured the directory, selective sync, etc.

Now it's Indexing 45,000 file and trying to sync 92,000 files (and growing.) The files are already on the machine. No idea what's going on there, but there isn't a reason they need to be syncing.

To add more fun/frustration, when I look in the DB status box, it tells me I need to reinstall DB to fix my syncing icons.

There has to be information I'm leaving out of this post. Let me know what that is and I'll get it to you.

Anyone having issues with DB and the 1903 Windows update?

[Lusil]

Hi there @DonTeague,

Initially, could you please have a look whether you have the latest stable version of the desktop app installed (75.4.142) by hovering over your Dropbox icon that’s next to your computer’s clock? 

Since a beta version can be recognized by a xx.3.xx, instead of the xx.4.xx, if you’re on a beta build, it means that you have opted in to Early Releases in your online account settings.

If you give the stable version a try and, after giving syncing some time, you’re still having trouble syncing, could you please send me a screenshot (without any personal info) of what the Dropbox icon reads when you hover over it? 

Let me know how it goes!

[sprgroup]

Our Windows 10 Pro 1903 system just had to be restored from a disk image of Build 1809, as Windows system restore does not work due to issues with the Dropbox cache folder and certain placeholder files in it. This has apparently been an issue since Smart Sync was introduced, and no fix has been implemented yet. The only workaround is to exclude the Dropbox cache folder from system backups by editing registry values for the "FilesNotToBackup" registry. See the entire thread here: https://www.dropboxforum.com/t5/Installs-integrations/I-get-an-error-message-that-Windows-System-Res...

[DonTeague]

Sorry, been busy.

A bit of an update (Which I'm working with DB on) but I rolled back to 1809. However I'm now unable to install DB. Going to try one more thing they suggest, but I don't like it, as it would indicate some sort of odd problem that doesn't look like will get resolved anytime soon.

Edit: Their suggestion was to create a new user account, and try to install it there. Did that (admin account, yes) and I can't even get it to install now. *sigh*

[Lusil]

Thanks for the additional info and sorry to hear that you’re still having trouble with this, @DonTeague. 

At this point, I’d recommend moving this discussion to email due to account-specific info that’d be necessary to further investigate. 

I was able to locate your ongoing discussion that you have with a specialized member of the team and have passed your comments along to them. As soon as they have more relevant steps to troubleshoot this matter, they’ll get back to you via email - so please make sure to keep an eye out on your inbox for their next message. 

Thanks in advance for your patience and cooperation! 

[Walter]

Hey there @DonTeague - I was just wondering if you managed to resolve your concern in the end and if so, what did the trick for you in the end.

Any update on this will be much appreciated as it might help others users that might stumble upon the same issue. 

Thanks so much!

[MikeWill34]

I too have lost my sync icons after upgrade to Windows 10 [1903] last night.

Unintstall and re-install of latest version has not fixed them.

My tablet was updated to 1903 last week, and I can't remember them going missing on that.

I have checked the shell icons registry location and that looks right.

[Lusil]

Hey there @MikeWill34,

As a first step, could you please ensure that the desktop app is running by locating the Dropbox icon that should be next to your computer's clock?

If you don't see it, it means that the desktop app isn't running and thus not syncing. In this case, try manually relaunching the app from your applications menu.

If you do see it though, could you please send me a screenshot (without any personal info) of what you see when you hover over the Dropbox icon?

Let me know what you find!

[MikeWill34]

I found the problem and sorted it.

I was looking in HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers

I should have been looking in HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers

Once I cleared the stray entries in the WOW6432Node and re ordered those in the "normal" key the sync icons have re-appeared

Thanks for your quick response.

/Mike Williams

[MikeWill34]

Here's a screen shot of what my registry key looks like now.