Won't connect/start up

[J H.10]

Dropbox 3.2.6 on Windows 7

Hovering over icon in system tray, it just says "connecting" and never does. File I updated last night still not synced today.

Clicking on the icon, box pops up and says "Dropbox is starting." It doesn't

[Tof D.]

exactly the same problem. Files added locally won't upload. Dropbox hangs on "connecting"

[Mark J.25]

Same problem here. Dropbox says Connecting but never gets there on Win 7 fresh install

[J H.10]

It is finally back up. I simply had to click the icon in my system tray, click the "settings" wheel, and select "exit dropbox." I then restarted my computer and, voila!

[Vahid B.]

Exact same issue with freshly installed windows 7. Already checked all firewall settings. The Dropbox is added to the exceptions in antivirus (Kaspersky internet security), Still stuck in "Connecting"

[susan f.17]

I have the same problem and it looks like no one else on here knows anything either????? Does Dropbox have no support....now I'm wishing I didn't upgrade to Dropbox business at 99.00 a year. Now no support...yikes...bad customer service??

[Joshua F.5]

I have the same problem as well on multiple machines. I've emailed Dropbox off of my account and off of a pro users account who is also having this issue(hoping for a faster response time). Troubleshooting steps I've tried include:

• uninstalling dropbox > rebooting > deleting dropbox from program files > deleting anything dropbox from "local" "locallow" and "roaming" > deleting the registry keys > rebooting > re-installing  client acts like it was never uninstalled, still has my info in somehow????? then goes right to connecting
• disabling firewall and antivirus, no change, still stuck at connecting
• resetting IE settings (has worked for me in the past, probably proxy settings) no change.
• changing auto proxy settings to no proxy and then back, no change.

I'm at a complete loss and Dropbox continues to send me canned responses, even on the paid user's account... 

-Update: when re-installing Dropbox, after completing "installing dropbox" the window disappears as well as the start bar its almost as if explorer.exe crashes?

This is ridiculous!

[Joshua F.5]

BIG GIANT BUMP WE NEED AN ANSWER.

[Sheri E.]

I had this problem for a while after updating/installing McAfee. I had to add Dropbox to the "whitelist" of approved sites and it worked. I believe I had to approve the Dropbox application that ran in the background, not simply the website. It's been a few months and I don't remember the details anymore.

If you're running McAfee, you can do a Google search on McAfee and Dropbox to find out how to fix the problem.

[Joshua F.5]

Thank you, I appreciate the input but I've completely disabled my antivirus (which is Webroot) and it still doesn't connect. This tells me that it has nothing to do with the AV. I've also stopped my firewall at the same time and still no luck, its nothing on my end blocking the connection its something corrupt with the install, especially since I cant fully uninstall it EVEN though I delete everything related to Dropbox.