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I just upgraded a Windows 7 computer to Windows 10. The client says everything is going well, except for that Word isn't available when she tries to edit a Dropbox document. The online option is Word Online. I see one other question like this in the community from 3 years ago just pointing to updating the OS and the like. That's all done.
Thanks in advance.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Jane
Community Moderator @ Dropbox
dropbox.com/support
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Jane,
Thanks for your response on this. The user let me know that "the file is not in a folder I've removed in my Selective Synced settings. All of my folders are synced."
It isn't a team settings issue, because other users can do this and it only happened post-Windows 10 upgrade. I have a remote session with her shortly to see if she has the most recent version of the dropbox desktop application. I'll let you know.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Jane,
Updating to the most recent version did the trick. Thanks again, and we'll put this on our checklist for clients with Dropbox post-upgrade for Windows 7 to Windows 10
Jane
Community Moderator @ Dropbox
dropbox.com/support
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