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Word won’t connect with Dropbox on iPad

Word won’t connect with Dropbox on iPad

ATurk86
New member | Level 2

I recently have been unable to connect my iPad with Word for iOS. Word has been able to connect to box and OneDrive without any issues.

 

At this point, I go to Word, try to "add a place" under the "Open" menu. I try to "connect to a cloud service", and tap Dropbox. It opens the Dropbox app with a window asking me to allow access to Dropbox. I click Allow. An "Authorizing" bubble pops up for about 1/2 second, and then closes. It takes me back to Word, and Dropbox is not added as a source to open from.

 

It also does not work to go through the backdoor, of trying to "Open" from Other Locations > More, and then finding the Dropbox folder in "Browse." I click on the file to open and it simply opens again to the startup "Open" screen and doesn't open anything.

 

Any help would be appreciated.

Thank you.

3 Replies 3

Re: Word won’t connect with Dropbox on iPad

Jay
Dropboxer

Hi @ATurk86, thanks for joining the Community!

 

Could you try connecting Office and Dropbox using the steps in this article to see if this helps? 

 

Afterwards, see if Word has the Dropbox service connected in its settings.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Word won’t connect with Dropbox on iPad

Mrop59
New member | Level 2

I have exactly the same problems as ATurk86, who describes the issue very well. Help needed please.

Re: Word won’t connect with Dropbox on iPad

milehiguy
Explorer | Level 4

I also have the exact problem that @ATurk86 and @Mrop59 are having while setting up a new iPad 7th generation.  Integration on my much older iPad Pro 9.7 (2016) works flawlessly.  Will read the article that @Jay has posted and report back.  If anyone has further suggestions or information, please let me know.  Note that I haven't (yet anyway) searched the Microsoft forums for a possible solution.

 

Edit: didn't find anything in the article that specifically addresses the problem described in the OP

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