My personal and work accounts have been linked. It appears my "work" account is the primary? The plan on this account is "Plus" so I am able to do smart sync with those files. The personal account is still listed under "Basic." When I click upgrade while on personal page it swiches to showing my work picture in the top upper right icon, and shows "Plus" as my current plan.
I think the fact I am unable listed as "Basic" on my personal account is why I cannot use smart sync. I have tried unlinking and relinking. I have closing the app and restarting. Thank you in advance for your help!
Additionally, if you’re trying to upgrade your account through the Dropbox website, could you ensure that you’ve signed out of both accounts and then try upgrading again after signing in with the relevant account?
I'm sorry when I said the two accounts were linked the proper term should have been "connected." Under my personal account settings general tab there is a section "connected accounts," stating that my personal and work dropbox accounts are connected.
When I click the plan tab under personal account it says Dropbox Basic with blue box to upgrade. When I click this it then takes me to the different options it automatically switches to my "work" account plan tab where it is already listed as being "Dropbox Plus."
I would like my personal account to be the dropbox plus membership or both of them is what I would really prefer. Thanks!
Re: Work and personal accounts listed under different plans
Under my personal account settings general tab there is a section "connected accounts," stating that my personal and work dropbox accounts are connected.
... it automatically switches to my "work" account plan tab where it is already listed as being "Dropbox Plus."
This is where our confusion is coming from. A work account would be an account on a Dropbox Business subscription. A work account cannot be on a Plus plan. Plus accounts, like Basic and Professional, are considered personal accounts.
I think your best course of action would be to contact Support directly where you can provide them with the details about your accounts that you can't provide here on a public forum. They should be able to get you sorted.