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Hello!
I'm having a problem with zipped files from Dropbox. Apparently, it's only affecting folders. In a nut shell, I'm operating on a mac. I upload video files, ranging from 1GB-10GB's in size, for my clients to download. I share hundreds of these videos each year. I was with another service but decided to switch to Dropbox recently.
Now, after I upload a video file or two to a folder for one of my clients, once downloaded... by myself or my client... doesn't matter if it's MAC or PC or Safari or Chrome or Firefox, etc., we all get the error message the zipped file can not be opened and is 'incomplete' or 'invalid'.
Now, if I send a download link for an individual file, no problems. Of course, that way, it's not zipped. But if there's multile files, that can be a pain to copy and paste every link for each individual file within any given folder.
I read other threads about this problem and they've been labeled 'solved' after some 'updates' by Dropbox. But this certainly has not been my experience.
This issue virtually renders my whole purpose for using Dropbox counterproductive.
What is the problem with zipped folders?!
Any help would be appreciated.
Yes, that's not clear at all. Basically, you have to eventually get to the point on the support page where you can send them an email. Sending an email to Dropbox support will create a ticket.
Norah
Moderator @ Dropbox
https://dropbox.com/support
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I am waiting for an answer as well. Using the desktop client is not an option.
@jildo wrote:
I am waiting for an answer as well. Using the desktop client is not an option.
Have you contacted Support by opening a ticket yet?
It is frustrating this hasn't been addressed... almost mind-boggling. It's such an important step in downloading files (zip's). For them to not open on a MAC computer, which 1 in 3 people use, seems crazy. At least letting it go this long. Look forward to a solution one day.
Oh, wow! So this is a zip problem across the board? PC & MAC?! Even more perplexing as to how Dropbox has not come up with a solution.
Hi there!
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