Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
When I installed BigSur, dropbox hasn't been functioning normally. I sync a number of folders from my Dropbox filesystem, but when I try to open them I get the following message: "additional permissions are required to access files". Then I get the triangle with an error message. I am able to access the files from the web and once I do that I can usually access the file from my desktop without doing anything.
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Thanks Daphne. When I restarted my computer the OS upgraded as did some other programs. Now it seems to work fine - I haven't gotten that error message since doing that. Many thanks.
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
I'm using my dropbox on multiple devices and very often I have the message "additional permissions are required to access the following file". I've seen that the solution suggested is to restart the computer.
This is not a real solution since when I'm working on a lot of files and I'm in between doing other things I can not restart the computer. And this is happening several times a day.
Sorry, do you have an alternative solution so that I can access my files from my multiple devices (and have them synchronized) without having to restart them?
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Thanks for your feedback Walter!
The error messages are exactly the ones posted by dbloomfield1 at the start of the conversation I replied! Let me know should you need them again.
If I look at my desktop icon information it says " All your files are up to date"
Thanks for your support!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!