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additional permissions are required to access files BigSur

additional permissions are required to access files BigSur

dbloomfield1
Explorer | Level 3

When I installed BigSur, dropbox hasn't been functioning normally.  I sync a number of folders from my Dropbox filesystem, but when I try to open them I get the following message: "additional permissions are required to access files".  Then I get the triangle with an error message. I am able to access the files from the web and once I do that I can usually access the file from my desktop without doing anything.    Screen Shot 2021-03-26 at 4.55.28 PM.pngScreen Shot 2021-03-26 at 4.55.11 PM.png

1 Accepted Solution

Accepted Solutions

Re: additional permissions are required to access files BigSur

Daphne
Dropboxer
Hello there @dbloomfield1, I hope you're having a good day!

If you haven't already, can you restart your computer to see if that does the trick?

If you're still getting the errors after a restart, can you let me know which version of the app you have installed, and the current sync status?

Let me know how it goes!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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7 Replies 7

Re: additional permissions are required to access files BigSur

Daphne
Dropboxer
Hello there @dbloomfield1, I hope you're having a good day!

If you haven't already, can you restart your computer to see if that does the trick?

If you're still getting the errors after a restart, can you let me know which version of the app you have installed, and the current sync status?

Let me know how it goes!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: additional permissions are required to access files BigSur

dbloomfield1
Explorer | Level 3

Thanks Daphne.  When I restarted my computer the OS upgraded as did some other programs.  Now it seems to work fine - I haven't gotten that error message since doing that.  Many thanks.

Re: additional permissions are required to access files BigSur

Daphne
Dropboxer
Glad to hear that helped @dbloomfield1!

If the issue does crop up again, don't hesitate to give me a nudge here. 😀

I hope you have a great rest of your week!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: additional permissions are required to access files BigSur

Davide Bilardi
Explorer | Level 3

I'm using my dropbox on multiple devices and very often I have the message "additional permissions are required to access the following file". I've seen that the solution suggested is to restart the computer.

This is not a real solution since when I'm working on a lot of files and I'm in between doing other things I can not restart the computer. And this is happening several times a day.

Sorry, do you have an alternative solution so that I can access my files from my multiple devices (and have them synchronized) without having to restart them?

 

Thanks!

Re: additional permissions are required to access files BigSur

Walter
Dropboxer
Hey @Davide Bilardi, thanks for joining the discussion and sorry to hear you're having issues with this. 

Could you please send me a screenshot of the exact message you're getting so that we can have a visual too?

Also, is the desktop app 'up to date' when this happens or syncing in your system tray/menu bar?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: additional permissions are required to access files BigSur

Davide Bilardi
Explorer | Level 3

Thanks for your feedback Walter!

The error messages are exactly the ones posted by dbloomfield1 at the start of the conversation I replied! Let me know should you need them again.

 

If I look at my desktop icon information it says " All your files are up to date"

 

Thanks for your support!

 

 

Re: additional permissions are required to access files BigSur

Walter
Dropboxer
And do you get the same results with our desktop app completely closed @Davide Bilardi?

Let me know what happens when you quit the app and we'll take it from there. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    Davide Bilardi Explorer | Level 3
  • User avatar
    Daphne Dropboxer
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