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android dropbox login problem

Explorer | Level 4

I try to login Dropbox app on my Samsung Note 3 with Android 5.0. However, I receive the error message "Sign-in failed Unknown error, please contact dropbox customer support" and I fail to login dropbox. Can anybody help me please? 

Thanks &regards

Aykut 

1 Accepted Solution

Accepted Solutions
Highlighted

Re: android dropbox login problem

Dropboxer
Dropboxer

Thanks for confirming that for me, @yildizaykut!

Currently, Basic accounts can link up to three devices. If you want to sign in to a new computer, mobile, or tablet, you'll have to unlink down to atleast two devices. 

You can find more info about this here

I hope this helps, but let me know if you have any other questions!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

5 Replies 5
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Re: android dropbox login problem

Dropboxer
Dropboxer

Hi there @yildizaykut, thanks for checking in with us - let's see what we can find. 

As a first step, could you confirm for me if you're on a Basic account by going to your Plan tab and check if you have more than three devices already linked on your Security tab?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: android dropbox login problem

Explorer | Level 4

Dear sir/madam,

Yes, I am on a Basic account and I have more than three devices already linked. What can I do next?

Thank you very much for your consideration,

Aykut Yıldız

 

Highlighted

Re: android dropbox login problem

Dropboxer
Dropboxer

Thanks for confirming that for me, @yildizaykut!

Currently, Basic accounts can link up to three devices. If you want to sign in to a new computer, mobile, or tablet, you'll have to unlink down to atleast two devices. 

You can find more info about this here

I hope this helps, but let me know if you have any other questions!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: android dropbox login problem

New member | Level 2
New member | Level 2

Thanks for your answer but it is not working for me. I have unlinked down to 2 accounts which includes the Samsung Note3 android phone that I am trying to login with, but I still am told to contact Dropbox admin.

 

If I delete my phone then of course I will not have access.

 

Any solution please?

 

 

 

 

Highlighted

Re: android dropbox login problem

Dropboxer
Dropboxer

Hi there @confoodnet, thanks for nudging us on this thread. 

To make sure I have a better visual of what you're seeing, could you send me a screenshot (without any personal info) of what you're seeing? 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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