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blank login screen with dropbox app on windows 7 pc

blank login screen with dropbox app on windows 7 pc

bocceman
New member | Level 2

Hi.  I'v having issues with logging into an existing dropbox account on a windows 7 pc. 

 

If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but then it tells me the version of software is too old and i need to download the lastest version.

 

I've tried the lastest version - 24.4.17 and all I get is a blank screen.  I've tried a few different versions, 18,19 and 20 versions and get the same blank screen.

 

Anybody have this issue?  Any solution for this?

3 Accepted Solutions

Accepted Solutions

Re: blank login screen with dropbox app on windows 7 pc

Zed
Dropboxer

Hi @dhfernz@bocceman@bluerandy 

 

Let's go through some troubleshooting steps together about this issue.

 

1) Please disable your antivirus software.

Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.

2) Please install the newest version of Dropbox with your antivirus turned off.

3) If you are using a remote connection or a virtual machine:

- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session

4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.

 

Thank you!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

Re: blank login screen with dropbox app on windows 7 pc

Jay
Dropboxer

That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.

If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.

Despite that, in some cases the block isn’t complete, so the ‘invisible fields’ for email and password can be clicked there.

Even after you login and get past the tour page, you’re still going to experience sporadic behavior and syncing, since the underlying problem remains and hasn’t been resolved.

Aside from the above troubleshooting for the VPN etc, I’d personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.

Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.

Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, there’s little you can do from your end…

 

 

[This thread is now closed. If you have a similar or new question, you can ask here.]


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

Re: blank login screen with dropbox app on windows 7 pc

Jay
Dropboxer
We still support Windows 7 and above, only Windows Vista recently became unsupported for the desktop app.
 
In general, a blank login screen, or any issues during that specific setup phase of the Dropbox desktop application is connection-based issues.
 
This is why I suggested checking out anything that can affect the connection, that being proxies, VPN, firewall, antivirus, or other security software.
 
We have received similar reports in the past, from entire regions, where the setup phase isn’t being completed. Turns out the ISP was blocking these Dropbox domains from connecting
 
If you’re still experiencing these issues, even after contacting your ISP, we’d recommend writing to us directly, so that our team can assist further on this matter.

 

 

[This thread is now closed. If you have a similar or new question, you can ask here.]


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

126 Replies 126

Windows App Login Screen

DroppedBox
New member | Level 2

When I try to activate the Windows app (on Win 7),  I get a blank dialog box.    I have uninstalled and reinstalled Dropbox twice on this machine with no joy.   This used to work fine until about two weeks ago  (Windows update?).     Does anyone have any ideas on how to resolve this?   

Thank you for your time and help.

Re: Windows App Login Screen

Mark
Super User II
Go to https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000 and download a version in the 15.4.x series. That should work

 


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Desktop app log in problem in window 7

simonchuth
Explorer | Level 3

Hi,

 

I am using a computer running Window 7 Enterprise. I was unable to log in using the dropbox software. After the blue loading circle disappered, I was greeted by a blank/white screen within the dropbox software. I could not see the screen asking for the login details.

 

Thanks.

Dropbox client on Windows 7 will not give login window

jperkins
Helpful | Level 6

I would like to get the Windows 7 (64-bit) Dropbox desktop client working for a number of users in our department. However, after installing the desktop client, I can not login to Dropbox.

 

The installation succeeds on our Windows 7 workstations, but when starting Dropbox I only see a "Set Up Dropbox" window that is all white; there is no login/password box presented in that window.

 

How does one get around this? The product doesn't work particularly well if one can't get logged in.

 

So far, I have tried 18.4.32, 19.4.13 and 20.3.17 (beta) offline installers; they all exhibit the same behavior.

 

 

 

Re: Dropbox client on Windows 7 will not give login window

Mark
Super User II
Try downgrading to a one in the 15.4.x branch from https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000

 


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Re: Dropbox client on Windows 7 will not give login window

jperkins
Helpful | Level 6

15.4.22 installs and gives me a login window, but it will not accept my email/password when trying to connect.

Re: Dropbox client on Windows 7 will not give login window

Mark
Super User II
Why?

What does it say?

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Dropbox client on Windows 7 will not give login window

jperkins
Helpful | Level 6

When I enter the email address/password, the login window goes blue, then back to the login screen. Same behavior I get when putting in a deliberately mistyped password.

Even tried using cut-and-paste to capture the password. Password works fine in a web browser, but not in the Dropbox desktop client.

 

I  wish I knew why...

 

Are there known issues with the 19.X clients and Windows 7?

 

Re: Dropbox client on Windows 7 will not give login window

RrnR
Helpful | Level 5

Same issue here.  I am trying to set up on a Windows 7 Prof 64-bit PC.  The latest build (or at least the one that Ninite serves) installs but the sign-on window is blank.  After installing 15.xx from here it just tells me that "You're using an old version of DropBox. Please download the latest version", so I am dead in the water.

 

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