cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

brother printer/scanner cannot upload scanned document

brother printer/scanner cannot upload scanned document

borea_usinece
New member | Level 2

it was working yesterday, now I have 2 Brother printers/scanner, different model that I try to scan and upload the scan on dropbox and it fail. Does dropbox have server down or any upgrades happen in last 24-48h???

 

And no, my space it not full (48%) and I can login into my account from computer.

 

JC

26 Replies 26

Re: brother printer/scanner cannot upload scanned document

Rich
Super User II

@borea_usinece wrote:

it was working yesterday, now I have 2 Brother printers/scanner, different model that I try to scan and upload the scan on dropbox and it fail.


Is this using a funciton that's built-in to the scanner? If so, you'll need to reach out to Brother for assistance. Brother would have created their own connection to Dropbox using the Dropbox API, and only Brother would be able to support that.

Re: brother printer/scanner cannot upload scanned document

williamlee1122
Explorer | Level 3

Try These Steps. May This Help You.

  • Make sure you're looking in the right places.
  • Wait a few minutes and check back.
  • Check your internet connection.
  • Reopen the Dropbox app or refresh dropbox.com.
  • Close other applications that are open on your device.
  • Make sure your Dropbox app is up to date.

Re: brother printer/scanner cannot upload scanned document

hemzet
Explorer | Level 4

Hi JC,
Just ran into the same issue. Did you solve it? How?
Thanks

Re: brother printer/scanner cannot upload scanned document

Walter
Dropboxer

Hey @hemzet, sorry to hear about this.

 

Could you share some additional information about the issue you're facing so that we can assist further?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: brother printer/scanner cannot upload scanned document

hemzet
Explorer | Level 4

Hi @Walter,
Situation is actually the same as @borea_usinece described a year ago.

Suddenly, scan to web into Dropbox didn't work anymore. Connection Error 03 on the display as soon as the scan usually is uploaded to Dropbox. Multiple MFC printers in different networks have the same issue. No network or printer setting was changed.
On one device I created a new Dropbox connection resulted in the same error at the end.

Re: brother printer/scanner cannot upload scanned document

matkun
Explorer | Level 4

I'm having the exact same issue. Discovered it first last night, an hour or so before @hemzet wrote his last message here. Connection Error 03 saving to Dropbox, no settings changed. Using a Brother DCP-9020CDW. Internet says it's because of proxy settings, but all other features works just fine, including printing via wifi.

Re: brother printer/scanner cannot upload scanned document

Jay
Dropboxer

Hi everyone, has there been any recent automatic updates to the service? Have you tried contacting Brother directly for support with their service?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: brother printer/scanner cannot upload scanned document

hemzet
Explorer | Level 4

Hi @Jay 
Haven't had the chance to speak to Brother support yet. Found this threat and thought maybe someone already has the answer... Will contact Brother after te weekend.

Re: brother printer/scanner cannot upload scanned document

FVE
Helpful | Level 5

Same issue - Dropbox scan and printing stopped working sometime these last couple of days.

Error E03. Strangely enough I seem to be able to browse my Dropbox folders to find a file to print, but when selecting printing the error E03 occurs...:-(

Who's talking

Top contributors to this post

  • User avatar
    foigus New member | Level 2
  • User avatar
    Megan Dropboxer
  • User avatar
    FVE Helpful | Level 5
  • User avatar
    hemzet Explorer | Level 4
What do Dropbox user levels mean?
Need more support?