brother printer/scanner cannot upload scanned document

[borea_usinece]

it was working yesterday, now I have 2 Brother printers/scanner, different model that I try to scan and upload the scan on dropbox and it fail. Does dropbox have server down or any upgrades happen in last 24-48h???

And no, my space it not full (48%) and I can login into my account from computer.

JC

[Megan]

Thank you for the update, @hemzet! 

Provided you hear anything back from them, let me know in this thread too, so we can stay up to date on this.

If you have any news, or questions I am always one post away.

[Dude5050]

Hi guys, I have DCP 9020CDW model and I have exact the same issue with Error 3. I tried everything:

- Disabling firewall on my computer and router.

- Completely resetting the printer settings.

- Turning off and on the router and the printer

- Reinstalling the dropbox account

Nothing helps. Hope they solve the issue.

[hemzet]

Update from Brother support...

[..]Our engineers have advised that our server will be updated to resolve this issue, and currently it is estimated that it will be resolved next week. In the meantime, if you select Searchable PDF or Word as the file type, you may be able to scan now.[..]

[hemzet]

@Megan

I can confirm, changing setting to "Searchable PDF" works on an MFC-9330. Default PDF documents still cannot be uploaded which implies Brother is still working on this.
Out of curiosity, @Dude5050, did you try to switch to the alternative PDF setting on the DSC type?

[FVE]

Many thanks for the tip! Scanning "Searchable pdf" to Dropbox works fine also on my DCP-9020CDW.

[Megan]

Great job on the update and tips you're sharing @hemzet! 

Thank you so much! 😊

[foigus]

I just received an email from Brother support that the issue with Dropbox uploads of scanned documents should be fixed. I verified the fix on my HL-3180CDW by successfully uploading a JPEG-format scan.

[RADMOTO · Accepted solution]

I resolved this issue with my Brother MFC-L3710CW unit by logging into the machine and changing the TLS setting to 1.1/1.2. (192.168.... in web browser). It works with Dropbox Brother app now. It's always work for the MS OneDrive Brother app. You will need your units password to login to the administrator side of the Brother unit. Find it on the rear of the unit by the power cord input.  Hope this helps!