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bug: one of the 3 linked devices refuses access because I have 3 devices linked

bug: one of the 3 linked devices refuses access because I have 3 devices linked

charonme
Explorer | Level 4

I have 3 devices linked: ipad, notebook and desktop PC. It worked for years, but now suddenly the ipad app says "To link this device, try Dropbox plus. You've reached your plan's device limit."
When I click the "unlink some devices" option it lists my 3 devices including "ipad: this device", so the app knows I'm not trying to link a new device, it knows it's on one of my 3 linked devices.
Anyway when I select to unlink my notebook it says "to continue, you need to unlink 3 devices"

1 Accepted Solution

Accepted Solutions

Re: bug: one of the 3 linked devices refuses access because I have 3 devices linked

Mark
Super User II

Unlink the iPad and relink it, sounds like its trying to create a new connection


 


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View solution in original post

4 Replies 4

Re: bug: one of the 3 linked devices refuses access because I have 3 devices linked

Mark
Super User II

Do you only have three devices listing at https://www.dropbox.com/account/security ?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: bug: one of the 3 linked devices refuses access because I have 3 devices linked

charonme
Explorer | Level 4

yes, only 3. I don't even have any other devices

Re: bug: one of the 3 linked devices refuses access because I have 3 devices linked

Mark
Super User II

Unlink the iPad and relink it, sounds like its trying to create a new connection


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: bug: one of the 3 linked devices refuses access because I have 3 devices linked

charonme
Explorer | Level 4

thanks, so far it seems it helped.
I tried that earlier within the ipad, but it didn't allow me to unlink it, but it worked though the web interface

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