cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

business upgrade deactivated personal plus account

business upgrade deactivated personal plus account

ryno442
Explorer | Level 4

I upgraded to business account with a different email address. My personal plus db account was terminated and refunded. Within minutes I got a message my personal db was out of storage and I needed to upgrade. 

I sent several tickets/requests asking to reactivate my plus account (as it was previously set up) with no responses. I have been asked to send the same pieces of information 5 times in 5 days but no one has responded back. Are my files being sent to a black hole or am I being ignored? 

1 Accepted Solution

Accepted Solutions

Re: help

Jay
Dropboxer
According to your Twitter replies, you were charged $450, which is for a Standard Business plan with 3 licenses, and not an Enterprise one, unless you paid for a second, separate plan?
 
Since both the social media team and ourselves in the community forum don’t have full access to your account, we can only recommend continuing with the support agent via email, since they have the necessary tools to investigate this matter for you.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

5 Replies 5

Re: business upgrade deactivated personal plus account

Jay
Dropboxer

Hi there, I can see that your ticket has been forwarded to a specialist team, and I have attached this thread there so they can view your comments.

Additionally, our teams work Monday to Friday, unless you're on a Dropbox Business team on the Enterprise plan, so this might be a reason for the lack or delay in responses.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: business upgrade deactivated personal plus account

ryno442
Explorer | Level 4

I am on both a Dropbox Business team and Enterprise Plan. 

Does that mean this is the best customer service Dropbox has that money can buy? 


@Jay wrote:

Hi there, I can see that your ticket has been forwarded to a specialist team, and I have attached this thread there so they can view your comments.

Additionally, our teams work Monday to Friday, unless you're on a Dropbox Business team on the Enterprise plan, so this might be a reason for the lack or delay in responses.


 

help

ryno442
Explorer | Level 4

Re: help

Jay
Dropboxer
According to your Twitter replies, you were charged $450, which is for a Standard Business plan with 3 licenses, and not an Enterprise one, unless you paid for a second, separate plan?
 
Since both the social media team and ourselves in the community forum don’t have full access to your account, we can only recommend continuing with the support agent via email, since they have the necessary tools to investigate this matter for you.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: help

ryno442
Explorer | Level 4

I was charged $450 for business plan, I also paid for dropbox plus personal and was in free trial for enterprise plan when I requested phone support. 

I have yet to receive a satisfactory solution after 3 weeks. I have run out of options. I do not want to contact some Consumer protection agency, but not sure where else to go if I have followed every suggestion, have not received any phone support after 3 weeks of unsuccesful zendesk replies.

I have requested to be charged more to resolve this. I have never bent over backwards trying to work with a company and had to remind myself I am the client. 

Who's talking

Top contributors to this post

  • User avatar
    ryno442 Explorer | Level 4
  • User avatar
    Jay Dropboxer
What do Dropbox user levels mean?
Need more support?