business upgrade deactivated personal plus account

[ryno442]

I upgraded to business account with a different email address. My personal plus db account was terminated and refunded. Within minutes I got a message my personal db was out of storage and I needed to upgrade. 

I sent several tickets/requests asking to reactivate my plus account (as it was previously set up) with no responses. I have been asked to send the same pieces of information 5 times in 5 days but no one has responded back. Are my files being sent to a black hole or am I being ignored? 

[Jay]

Hi there, I can see that your ticket has been forwarded to a specialist team, and I have attached this thread there so they can view your comments.

Additionally, our teams work Monday to Friday, unless you're on a Dropbox Business team on the Enterprise plan, so this might be a reason for the lack or delay in responses.

[ryno442]

I am on both a Dropbox Business team and Enterprise Plan. 

Does that mean this is the best customer service Dropbox has that money can buy? 

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@Jay wrote:

Hi there, I can see that your ticket has been forwarded to a specialist team, and I have attached this thread there so they can view your comments.

Additionally, our teams work Monday to Friday, unless you're on a Dropbox Business team on the Enterprise plan, so this might be a reason for the lack or delay in responses.

---

[ryno442]

• https://twitter.com/ryankennelly/status/1045439620094332929
  

[Jay · Accepted solution]

According to your Twitter replies, you were charged $450, which is for a Standard Business plan with 3 licenses, and not an Enterprise one, unless you paid for a second, separate plan?

Since both the social media team and ourselves in the community forum don’t have full access to your account, we can only recommend continuing with the support agent via email, since they have the necessary tools to investigate this matter for you.

[ryno442]

I was charged $450 for business plan, I also paid for dropbox plus personal and was in free trial for enterprise plan when I requested phone support. 

I have yet to receive a satisfactory solution after 3 weeks. I have run out of options. I do not want to contact some Consumer protection agency, but not sure where else to go if I have followed every suggestion, have not received any phone support after 3 weeks of unsuccesful zendesk replies.

I have requested to be charged more to resolve this. I have never bent over backwards trying to work with a company and had to remind myself I am the client.