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can't backup desktop of PC

can't backup desktop of PC

edrfdgf
Helpful | Level 5

微信截图_20200721130942.png

 

 

1 Accepted Solution

Accepted Solutions

Re: can't backup desktop of PC

edrfdgf
Helpful | Level 5

I moved Desktop folder from C to D partition, it worked.

View solution in original post

6 Replies 6

Re: can't backup desktop of PC

Lusil
Dropboxer

Hey @edrfdgf, welcome to the Dropbox Community and for the screenshot. 

 

Out of curiosity, have you had a look through this article's "Troubleshoot computer backup" section, which suggests a few ways to tackle unexpected errors when setting this feature up?

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: can't backup desktop of PC

edrfdgf
Helpful | Level 5
Before post, I had tried all notes this article mentioned, but still doesn't work

Re: can't backup desktop of PC

Daphne
Dropboxer

Hi there @edrfdgf!

 

Just so I can have a better idea of the issue here, can you clarify for me if you're trying to apply the backup settings during the installation of the desktop app? Or do you already have the app installed and you're trying to enable this through the desktop app preferences?

 

If you're trying to enable this during the setup of the app, instead please skip this step for now and finish setting up the app. After the app is setup, please try enabling the backup with the steps outlined in the backup article here.

 

Also, please let me know which version of the app you have installed.

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: can't backup desktop of PC

edrfdgf
Helpful | Level 5

I tried to enable backup desktop after install app,  the edition is v103.3.373

I tried again, but I can't click 'next' this time,the button was grey.121.png

Re: can't backup desktop of PC

Daphne
Dropboxer

Thanks for getting back to me here @edrfdgf!

 

It looks like you're using a beta version of the desktop app, I'd suggest downgrading to the latest stable version to see if that helps at all.

 

To do this, toggle off the "Early releases" option at the bottom of your account settings page here. Then, you can download the latest stable version of the app from here.

 

Hope this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: can't backup desktop of PC

edrfdgf
Helpful | Level 5

I moved Desktop folder from C to D partition, it worked.

View solution in original post

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