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can't log in via safari (greyed out) iOS 9.3.5

can't log in via safari (greyed out) iOS 9.3.5

richard_
Explorer | Level 3

i have an older iPod. i can't seem to log into DropBox in Safari.

when entering my email, and password it types over the words 'Email' and 'Password'.

the sign in button is light blue. when i try and click, the screen flashes black for a split second. pushing 'done' does nothing.

 

i had no trouble with an older iPhone.

5 Replies 5

Re: can't log in via safari (greyed out) iOS 9.3.5

Lusil
Dropboxer

Hi there @richard_, thanks for reaching out to us on the Dropbox Community. 

I'd be more than happy to help, I'll just need a bit more info. For example, out of curiosity, have you tried:

  • Signing in from another browser on your device?
  • Rebooting your device?
  • Connecting to a different WiFi network?

If none of these do the trick, could you send me a screenshot (without any personal info) of what you describe in your post, just to make sure I have a better visual of it?

Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: can't log in via safari (greyed out) iOS 9.3.5

richard_
Explorer | Level 3

thanks

the only browser the device has is safari. the wifi is fine, my iPhone logged in no problem. i did a hard reset, and the issue is still happening.

 

the app i have 'NoteMaster' uses dropbox for syncing. it opens safari to log in. i've even manually put in my user name (email) and password in safari settings for www.dropbox.com

the username and password show, but the 'sign in' button is still un-clickable. *see attached photo

IMG_0001 - Copy.jpg

 

as you can see the sign in button is light blue, compared to 'Done' and the Logo.

 

thanks

Re: can't log in via safari (greyed out) iOS 9.3.5

Lusil
Dropboxer

Thanks for getting back to me, @richard_.

Have you by any chance tried signing in directly instead of logging in through the third party app? Does the issue persist?

Let me know what you find - thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: can't log in via safari (greyed out) iOS 9.3.5

richard_
Explorer | Level 3

@Lusil

 

yes, if i go directly to www.dropbox.com and click sign in, nothing happens. the page is blue with white text. sign in is in the upper right corner.

Re: can't log in via safari (greyed out) iOS 9.3.5

Lusil
Dropboxer

Thanks for confirming that for me, @richard_

Hmm. :thinking: I understand from your earlier post that you're able to connect to the already WiFi network that you have just find, but for troubleshooting purposes, could you try signing in again after connecting to a different one?

If it doesn't make a difference, could you also try through cellular data too? 

Keep me posted - thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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