i have an older iPod. i can't seem to log into DropBox in Safari.
when entering my email, and password it types over the words 'Email' and 'Password'.
the sign in button is light blue. when i try and click, the screen flashes black for a split second. pushing 'done' does nothing.
i had no trouble with an older iPhone.
Hi there @richard_, thanks for reaching out to us on the Dropbox Community.
I'd be more than happy to help, I'll just need a bit more info. For example, out of curiosity, have you tried:
If none of these do the trick, could you send me a screenshot (without any personal info) of what you describe in your post, just to make sure I have a better visual of it?
the only browser the device has is safari. the wifi is fine, my iPhone logged in no problem. i did a hard reset, and the issue is still happening.
the app i have 'NoteMaster' uses dropbox for syncing. it opens safari to log in. i've even manually put in my user name (email) and password in safari settings for www.dropbox.com
the username and password show, but the 'sign in' button is still un-clickable. *see attached photo
as you can see the sign in button is light blue, compared to 'Done' and the Logo.
Thanks for getting back to me, @richard_.
Have you by any chance tried signing in directly instead of logging in through the third party app? Does the issue persist?
Let me know what you find - thanks!
Thanks for confirming that for me, @richard_.
Hmm. I understand from your earlier post that you're able to connect to the already WiFi network that you have just find, but for troubleshooting purposes, could you try signing in again after connecting to a different one?
If it doesn't make a difference, could you also try through cellular data too?
Keep me posted - thanks!
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