cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

can't open dropbox app or share files

can't open dropbox app or share files

valeriesaintmartin
Explorer | Level 3

i had a free dropbox account wich worked fine on my old macbook, got a new macook air, upgraded DB app, now DB won't open, get an error message and the files in drox that were migrated over from my old computer are not shareable any longer. can anyone help? Error message attacted below.Screen Shot 2021-01-20 at 7.28.15 AM.png

5 Replies 5

Re: can't open dropbox app or share files

Lusil
Dropboxer
Hi there @valeriesaintmartin, I'd be happy to look into this with you!

Could you click on the hyperlink that you see on the error message and copy-paste it here?

Looking forward to hearing back from you.

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: can't open dropbox app or share files

valeriesaintmartin
Explorer | Level 3

Hi Lusil,

Thank you very much for getting back to me.

Here is the text:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 113.4.507
bn.constants.WINDOWS_SHELL_EXT_VERSION: 46
bn.is_frozen: True
machine_id: 05d0a882-cdab-5b9d-b1c0-a85dc2571ae2
pid: 16877
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Valerie', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Valerie', pw_dir='/Users/Valerie', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Valerie', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Valerie', pw_dir='/Users/Valerie', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Valerie'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Valerie'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Valerie'
appdata: '/Users/Valerie/.dropbox/instance1'
real_path='/Users/Valerie/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/Valerie/Dropbox'
real_path='/Users/Valerie/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/pt/l3mk8cjn05lbrn3bqbnhgv0m0000gn/T'
real_path='/private/var/folders/pt/l3mk8cjn05lbrn3bqbnhgv0m0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 810, in wrapper
File "dropbox/client/main.pyc", line 6608, in finish_dropbox_boot
File "dropbox/client/main.pyc", line 6073, in _init_components_for_account
File "dropbox/client/main.pyc", line 6012, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 261, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 335, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 174, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 160, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 222, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 602, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 217, in __init__
File "extensions/nucleus/nucleus_python.pyx", line 88, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

Re: can't open dropbox app or share files

Lusil
Dropboxer
Have you tried relaunching the app after temporarily closing any security apps and antivirus that you have running?

If you have, give an advanced reinstall a shot - maybe that will do the trick. 

Just remember that, if you're on a Basic (free) account, you'll have to make sure that you have less than three devices already connected to proceed. 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: can't open dropbox app or share files

valeriesaintmartin
Explorer | Level 3

Hi Lusil, I have Dropbox active on only two computers, I have removed all the anti-virus software, deleted dropbox, removed it and reinstalled it from the users window in system prefs on the new macbook air i have, restarted my mac, downloaded the lastest version of dropbox from your website and installed it on my new macbook air, still not working, sill same error message. Can you please help?

Re: can't open dropbox app or share files

Jay
Dropboxer
Hi @valeriesaintmartin, are these devices managed by a company, or are they personal devices?

Did you install the apps with admin privileges? Could you also temporarily quit any other cloud services or apps that create their own syncing icons, just in case this could help?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?