change user on desktop app (PC Win 10)

[ajs4files]

I have two accounts, and have recently transferred most of my files from one to another where I have more storage. Unfortunately, that is not the account that exists in my desktop app, and thus my files aren't syncing properly. As a precaution, I copied all my current files to a separate desktop folder, but I don't want to work on any of them until I get the sync linked to the correct account. So far, I have tried logging out of my old account and reinstalling the desktop app. The old account had a temporary larger storage space, but that has expired.

How do I change the linked account on my desktop? Do I have to uninstall the app and delete my old account and then reinstall the app with the second account the only one active?

I don't want to work on any of those files until I can sort out the sync problem.

[Mark · Accepted solution]

Hi @ajs4files 

You need to :

• Unlink Dropbox from your computer via https://help.dropbox.com/accounts-billing/settings-sign-in/sign-in-out
• Then I suggest removing and deleting the Dropbox folder (or moving it somewhere else)
• Then either relink Dropbox via above, or, probably easier to redownload via www.dropbox.com/downloading and sign in with the correct account 

[ajs4files]

I think this finally did it! It looks like all the important stuff is now accessible and I have the right account linked to the desktop app. Thanks a lot!