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Re: continually being asked to download and sign in

Re: continually being asked to download and sign in

ihill
Helpful | Level 5

This is what Kaspersky told me to do

View solution in original post

Please reinstall Dropbox to fix all your syncing icons!

Sue M.10
New member | Level 2

I have a Win10 laptop with two hard drives. The dropbox folder lives on the large storage drive.

Over the last week or so I've been getting this message along with complaints from Kaspersky that it couldn't install a Dropbox update. Did the re-install suggested here earlier, but the error message remains.

In addition: dropbox makes me log in, as if I'm not already connected, then tells me that I don't have enough storage space on the drive to sync all files. (it's trying to install to the smaller drive where I store only programs and system files). When I go to preferences and try to move the dropbox to the larger drive, I'm being told this drive already contains a dropbox folder.

Seems I have two instances of dropbox battling for supremacy? Any suggestions what's gone wrong and how to fix it?

Many thanks

 

 

Re: Please reinstall Dropbox to fix all your syncing icons!

Jay
Dropboxer
Hi Sue, I’ve moved your thread here since users have been reporting issues with Kaspersky, along with a possible solution.
 
Regarding your second issue, try an advanced reinstall of the app and in the advanced settings, chose the second hard drive for the Dropbox folder. 
 
Make sure to choose the ‘parent’ folder, for instance if it’s on E:\data\Dropbox, choose E:\data. 
 
It’ll check it’s associated with the same account and then re-index to ensure that there weren’t any changes.
 
Hope this helps!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Please reinstall Dropbox to fix all your syncing icons!

Jay
Dropboxer
For all users in this thread, since it could all be related to Kaspersky, I've merged your threads together here.
 
Try the steps suggested by @ihill, though we have to mention this is not an official answer from Dropbox, so please be cautious with changing any settings, and that you know what you're doing.
 
If this doesn't work, or you're not using Kaspersky and have checked your other anti-virus programs, please write to our support team for them to investigate this matter further.
 

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: continually being asked to download and sign in

Shudu_R
Explorer | Level 3

Thanks ihill,

I have followed the above steps, so far so good. will report back on whether this permanently fixed my problem.

 

Re: continually being asked to download and sign in

Jimmyfd83
New member | Level 2
How did you fix it? I also have kaspersky installed.

Re: continually being asked to download and sign in

Shudu_R
Explorer | Level 3

@Jimmyfd83 wrote:
How did you fix it? I also have kaspersky installed.

Please try the below from @ihill 

This is what Kaspersky told me to do

Need more support?